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Probably your gift box was too full, you can have no more than 1,000 unique (different) items (83 pages) and no more than 9,999 of any one item. Get rid of some items and contact Customer Support.
There is a Support tab at the top of your farm, click that and at the bottom of the list that opens there should be a red Contact Us button. If there is no Contact Us button you can also use the following link and the red Contact Us button at the upper right.
Please try the tab on your farm first as it will pre-fill many of the questions on the form. Good luck!