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Depending on which Mobile Device you are using, many game performance issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:
A.) Check your Internet connection
B.) Restart your device
C.) Make sure you have the latest version of your app installed from the iTunes App Store.
D.) Force close unnecessary background apps.
E.) Restart your app by force-closing it:
F.) If the issue persists, uninstall/re-install the app (*).
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
(*) We do not recommend uninstalling the app if you are playing the following games:
Steps to uninstall/reinstall:
Note: You won't be charged again for previously purchased apps if you are using the same Google Play account and Apple ID.