Troubleshooting steps for Facebook Gameroom

Aloha BunnyAloha Bunny Super ModeratorPosts: 1,499Registered User, Super Moderator, Facebook Connect User Moderator
edited November 2018 in Announcements & Updates

Many game performance issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:

A.) Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

B.) Make sure you have the latest version of Facebook Gameroom.

C.) If the game doesn't run correctly, and you encounter the following issues:

- The download doesn't complete.
- The game keeps asking to update the app to the latest version.
- It only shows a blank screen.
- Distorted background or showing pink icons.
- Unable to load the game.

  • Go to the Downloaded Games list and click the X next to the specific game which should either stop the current download or remove the game. Then search and click on the game again to restart downloading it. Also, try fully closing Gameroom by right-clicking on Gameroom in the bottom right taskbar, and then reopen Gameroom.

D.) You can also follow these steps if the above instruction doesn't work.

  • Close Facebook Gameroom
  • Go to C:\Users\Public\Facebook Games folder
  • Delete all the files\subfolder in this path
  • Open Facebook Gameroom, then download E&A game again

E.) Make sure that your system meets the necessary requirements for seamless playing experience

Note: You can also visit the Facebook Gameroom FAQ for additional info.

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