Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.
U need to contact tech support on the game upper right side under chat is gear box open that. Go to help support it take u to a different site go to bottom n press contact us fill it out. They will email u how to trouble shoot it u might need to clean out ur cache it Probably under setting also force closed ur game dont uninstall ur game cuz if u do u might not get back to ur level unless it saved to cloud also try to shut ur machine off n reboot it. hope that helps out my game freezing again too