Experiencing a bug? Please report it on the Bugs & Issues section by following the instructions on the How to Report a Bug thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.

Game crashes constantly

AngelaButcherAngelaButcher Registered User Posts: 1 Not a Title, but a Star

I have done all the updates you have posted. I have uninstalled and reinstalled the game, I force close the app as well as made sure no other apps are running in the background. I thought it might be an issue with my iPad, however, it also crashes on my iPhone. I am crashing about every 10 minutes and I lose all progress. Nobody else in my co op is having this issue. Anything I have sold or purchased is gone. This is really getting aggravating. Especially during events. Please let me know if I’m missing as update or what I need to do. Thank you in advance for your time and efforts.

Comments

  • mhakimhaki Super Moderator Super Moderator Posts: 1,352 Moderator

    We appreciate your report, AngelaButcher. Please check your Inbox as I've sent you a Private Message. Thanks!

  • SunstarSunstar Registered User Posts: 2 Not a Title, but a Star

    Can not play for no longer than a minute as game crashes almost instantly please help as I've tried all that is posted still no luck

  • Borbuddy007Borbuddy007 Registered User Posts: 1 Not a Title, but a Star

    I can't get my original levels back after I accidentally re install because it kept freezing at level 10 so I got mad and deleted it a second time I want my levels back I was at level 80 please check this for me, if not I will not play this game again. Thanks

  • mhakimhaki Super Moderator Super Moderator Posts: 1,352 Moderator

    @Sunstar said:
    Can not play for no longer than a minute as game crashes almost instantly please help as I've tried all that is posted still no luck

    Thanks for letting us know about this. I've sent you a Private Message so please check your Inbox.

    @Borbuddy007 said:
    I can't get my original levels back after I accidentally re install because it kept freezing at level 10 so I got mad and deleted it a second time I want my levels back I was at level 80 please check this for me, if not I will not play this game again. Thanks

    @Borbuddy007, you can retrieve your game progress by following these steps. Otherwise, you may contact Player Support with a description of your concern, email address and Player ID to further help you in restoring your level. Thanks!

  • firefighterfanfirefighterfan Registered User Posts: 379 Social Snowflake

    I had the same problem over 3 events n i got like 20 trouble shooting n lost dog on birthday event cuz my game crashed every 10 mins n gone backwards losing everything i did rank was gone then last minute i got 5th n crashed again came back n was 6th lost dog n still the game kept crashing for second 1/2 game i should quit 4 events ago when it started after losing dog cuz of the ongoing crashing n working even harder to win didnt help cuz lost second round too even if i stayed up 24/7 to win it just crashed go backwards but no sympathy from zynga but cheaters won both rounds on my board but they didnt take them off just like this girl on county fair she won walter w 520000 when others are on 15000 she went from 7000 to 320000 in 2 hrs nothing in her farm n 20000 in 10 mins

Sign In or Register to comment.