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Lost my level after I reinstall the game!!!

WCherryWCherry Posts: 4Registered User Not a Title, but a Star
edited February 2017 in Ask a Question

Hello, yestarday I send an email regarding a bug vision. Because it didn't work I try to reinstall the game, but now I lost my level and the game doesn't show me to choose the level I was before the reinstall. He make me choose the same lvl 4 from device or from the cloud. I tried to reach player support to send and other mail after I saw I can't take back my level, but it didn't work. It says "something is wrong". And I also tried everything from the guides and no results...
I was lvl 34 and I even had rank 4 on event. How can I recover my lvl?
Thank you!

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