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I play on my windows 10 computer (it is synced with my facebook), and recently got a new kindle fire tablet and loaded the game on it, but it will not sync my old game. You have to play to level four before it will even let you click on the gear (setings) to sync the device, and when I do it tries to sync it to level four. It never recognizes my other level is 63. I have already lost my progress once to this issue and am terrified that it will do it again since I have spent tons of keys and time to accumulate my 3 dogs, silver fox, and two cats.