Experiencing a bug? Please report it on the Bugs & Issues
section by following the instructions on the How to Report a Bug
thread. Posts of the same issue will be merged, & multiple posts will be automatically deleted. Rest assured that all issues/feedback will be noted.
How do I submit a support ticket?
Howdy Jenifer Thomas,
You can try to get in touch with customer support by submitting a support ticket in-game. Just follow the steps below:
1. Load your game.
2 Tap the "Gear" Icon on the upper right part of the screen.
3. Select the "Help" tab.
3.Tap on "Player Support".
4. Choose "Tech/Loading" and go the most bottom part of the page.
5. Tap "No. I need more help" and fill out the needed information and hit "submit".