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All Mobile Games: Troubleshooting for Facebook Connect issues
Hi!
If you are experiencing any issues with Facebook Connect, please try the following steps:
1. Go to the "Settings" of your mobile device
2. Go to the "Facebook" or "Accounts" section
3. Remove the connected Facebook Account
(Note: This will not delete your actual Facebook account)
4. Open your Facebook Application and log out
5. Open your Game Application
6. Reconnect to Facebook
For more detailed instructions, click on a mobile platform below:
> iOS Devices
A) Check if your game app is allowed to access your Facebook account
1. Go to your iOS Settings
2. Select Facebook
3. Make sure that your game has permission (toggle button must be green)
4. Try also to toggle the slider off and back on again
5. Then launch your app while connected via WiFi or cellular
[IMG]http://s3.amazonaws.com/socialsupport-s3-assets/article/img1452725985692-ios device.jpg[/IMG]
If your game is already enabled, try removing the Facebook account.
(Note: This will not delete your actual Facebook account)
1. Go to your iOS Settings
2. Select Facebook
3. Tap on your name
4. Select "Delete Account" and confirm
5. Select "Remove Facebook Info"
If you have installed the Facebook App you also have to log-out from there:
6. Open your Facebook App
7. In the Settings Menu tap on "Log Out"
8. Open your Game App
9. From your game's settings select Log In with Facebook
(Make sure that you allow Facebook to access your basic profile)
You may read your Facebook Account to your iOS Settings when finished.
If you still have issues with Facebook Connect, please try our Additional Workaround below.
> Android Devices
Steps may vary depending on your device:
1. Go to your Android Settings
2. Select "Accounts"
3. Select Facebook
4. Tap on your Facebook Account
5. Select "Remove Account" from the menu and confirm
(To find this option, either tap the menu button on your device or tap on the three dots in the upper right corner)
(Note: This will not delete your actual Facebook account)
If you have installed the Facebook App you also have to log-out from there:
6. Open your Facebook App
7. In the Settings Menu tap on "Log Out"
8. Open your Game App
9. From your game's settings select Log In with Facebook
(Make sure that you allow Facebook to access your basic profile)
If you still have issues with Facebook Connect, please try our Additional Workaround below.
> Additional Workaround
Should you still have issues please try the following steps:
1. Open your Game App and disconnect from Facebook. If you are already disconnected, proceed to the next step
2. Open your mobile browser, go to www.facebook.com and log-out from there. Repeat for all browsers on the device.
3. Make sure that you are logged out of your Facebook App.
4. Go back to your game and reconnect to Facebook.
If you are experiencing any issues with Facebook Connect, please try the following steps:
1. Go to the "Settings" of your mobile device
2. Go to the "Facebook" or "Accounts" section
3. Remove the connected Facebook Account
(Note: This will not delete your actual Facebook account)
4. Open your Facebook Application and log out
5. Open your Game Application
6. Reconnect to Facebook
For more detailed instructions, click on a mobile platform below:
> iOS Devices
A) Check if your game app is allowed to access your Facebook account
1. Go to your iOS Settings
2. Select Facebook
3. Make sure that your game has permission (toggle button must be green)
4. Try also to toggle the slider off and back on again
5. Then launch your app while connected via WiFi or cellular
[IMG]http://s3.amazonaws.com/socialsupport-s3-assets/article/img1452725985692-ios device.jpg[/IMG]
If your game is already enabled, try removing the Facebook account. (Note: This will not delete your actual Facebook account)
1. Go to your iOS Settings
2. Select Facebook
3. Tap on your name
4. Select "Delete Account" and confirm
5. Select "Remove Facebook Info"
If you have installed the Facebook App you also have to log-out from there:
6. Open your Facebook App
7. In the Settings Menu tap on "Log Out"
8. Open your Game App
9. From your game's settings select Log In with Facebook
(Make sure that you allow Facebook to access your basic profile)
You may read your Facebook Account to your iOS Settings when finished.
If you still have issues with Facebook Connect, please try our Additional Workaround below.
> Android Devices
Steps may vary depending on your device:
1. Go to your Android Settings
2. Select "Accounts"
3. Select Facebook
4. Tap on your Facebook Account
5. Select "Remove Account" from the menu and confirm
(To find this option, either tap the menu button on your device or tap on the three dots in the upper right corner)
(Note: This will not delete your actual Facebook account)
If you have installed the Facebook App you also have to log-out from there:
6. Open your Facebook App
7. In the Settings Menu tap on "Log Out"
8. Open your Game App
9. From your game's settings select Log In with Facebook
(Make sure that you allow Facebook to access your basic profile)
If you still have issues with Facebook Connect, please try our Additional Workaround below.
> Additional Workaround
Should you still have issues please try the following steps:
1. Open your Game App and disconnect from Facebook. If you are already disconnected, proceed to the next step
2. Open your mobile browser, go to www.facebook.com and log-out from there. Repeat for all browsers on the device.
3. Make sure that you are logged out of your Facebook App.
4. Go back to your game and reconnect to Facebook.
Re: Stuck there
Hi @Ecate87! We've sent you a Private Message regarding your concern. You may click on the Forums inbox to check it. Please keep us posted. Thank you!
Re: Co op not showing orders completed
Im experiencing the faded numbers as well. My board seems fine, but my co-op sign is all outta whack
Re: level roll back
@shabnam said:
Cantact support
pls visit this link
http://zynga.my/FV2CEContact
Re: Co-op Chat issues
Chat today wow I didn't think it could get any worse. And they proved me wrong. Why is it the roll out each week on these dumb events are more important the actually fixing the game issues so we can actually play. And these the team is aware and working on it. Really what time frame? Next year. Today chat issues shows new message. Nothing except what a member and I posted 5 min ago. Scrambling up chat messages new message don't show up till few min later then there posted above old message. Really?? Let me guess another event roll out.??
This hotel event is lame. All this hard work to get item for temp. Helpers really.
Bring back bracket and cloning so we have a chance at something. Fix chat. And fix where new members can join.. Just fix issues
This hotel event is lame. All this hard work to get item for temp. Helpers really.
Bring back bracket and cloning so we have a chance at something. Fix chat. And fix where new members can join.. Just fix issues
Re: Missing Chat Tab
Actually the chat button has just moved to the top they removed the twitter button. They are working on fixing it according to support page.
Re: Missing Chat Tab
Correct. It think it's just different for us because it's moved to the top. And we have been used to the bottom. Chat still works. There always making changes not improvements 😄 my pleasure. Thanks for responding have a good one 😊
Re: Missing Chat Tab
Awe I see what they did. They took Twitter button away and the chat button is moved to the top
Re: New update
The new event has not started. They usually roll out wed. This is just a update for the event
Re: Where do you get the lucky animal pin
I agree, but just thought to add, that one has to be at a high enough game level to be able to buy anything with sand dollars. One also has to have filled enough mariner orders to get certain pins. Theres a meter there at the mariner screen that shows the progress toward each pin. If you cant find any pins at the tent (which is located on the other side of the road left of the prize wheel) some of this criteria may have not yet been fulfilled.
