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chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
Joined
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2,420
Last Active
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Super Moderator
Points
875
Badges
25
Posts
3,630

Comments

  • Thanks for reporting, @annabel. Currently, the bonus games in VIP room are working fine. We recommend performing these troubleshooting steps to improve your gaming experience: * Web * Kindle * iOS * Android On the other hand, winnings are still ad…
  • Apologies for the inconvenience, Spinners. Rest assured that our team is looking into the issue of error popup. We recommend submitting a ticket with your Zynga IDs and Browser Versions to Support for further assistance. @Rooser2 said: (Quote) On …
  • Appreciate the report, @papacln. The Royal Rush is currently unavailable due to maintenance. Rest assured that our team is doing their best to improve its performance. Aside from our posts, you can check here for updates. Thanks for your patience …
  • Apologies for the inconvenience, Spinners. After the recent updates, the Classic version will no longer be supported in the game. For more details, please check here. Also, rooms like Video Poker has already retired to make way for new machines that…
  • Apologies for the inconvenience, @Blondie88. If you've already contacted Support, there may be delays in their replies depending on the ticket volume that they have. We assure that your emails are getting responded accordingly. Please check your inb…
  • (Quote) Congratulations on winning the Mini Jackpot! Please get in touch with Support for further assistance, and provide your Zynga ID. Thanks for your patience and understanding.
  • Appreciate the feedback, @icedrat. By game design, you can only earn VIP or Loyalty Lounge Points via: ➧ Purchasing Coins ➧ Leveling up Nonetheless, this will be shared with the team. Should you have other concerns/suggestions you wish to share, fe…
  • Apologies for the inconvenience, @gwieniechi and @ShawnRose. The team is hard at work fixing this display error, and rest assured that your progress will remain unaffected in the Weekly Race. Aside from our posts, you can check here for updates. On…
  • Apologies for the inconvenience, @alexsamariah. To have your account checked further, please contact our Support team and provide your Zynga ID. For optimal performance, we recommend performing these workarounds when using the game's new version. Th…
  • Apologies for the inconvenience, @nicbil69 and @tramp. We recommend performing these workarounds prior to accessing your game. Otherwise, contact our Support team for further assistance, as well as fill out this form. Thanks for your patience and co…
  • Congratulations on completing the Challenges from the Emerald Queen, @Teddy1! To have your account checked further, please contact our Support team and include the following details: * Zynga ID * What exactly happened before the issue? * Screenshot…
    in Mardi Gras Comment by chrystalyn March 6
  • Apologies for the inconvenience, @Portal707. Please try performing these troubleshooting steps to improve your gaming experience: * Web * Kindle * iOS * Android On the other hand, you may get in touch with our Support team and provide the details …
  • @dmusso, as we're doing our best to provide authentic Casino experience, the machine has been removed to give way to the newly released ones. Please stay tuned for further game updates. Thanks for understanding.
  • Appreciate the report, @dennisk. Please contact our Support team for further assistance, and provide your Zynga ID. Thanks for your patience and understanding.
  • Appreciate the report and feedback, @lovereggie. The brand-new platform for Hit it Rich was released to enhance our users' gameplay experience. Although other players still have the Classic option, we hope you can enjoy the latest interface given th…
  • Appreciate the report, @Val. For further assistance, please contact our Support team and provide these details: * Zynga ID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any error message (screenshot)…
  • @Tanner57, the amount of Coins is given randomly on the Bonus Wheel. Nonetheless, we will let the team know about your feedback. If you have other sentiments you wish to add, please fill out this form. Thank you for your continued support.
  • Appreciate the feedback, @Sdaale508. By game design, the daily gifting limit is based on your VIP level. Please visit here for more details. Nonetheless, this will be shared with the team. Should you have other concerns/suggestions you wish to share…
  • Appreciate the report and feedback, Spinners. The brand-new platform for Hit it Rich was released to enhance our users' gameplay experience. Although other players still have the Classic option, we hope you can enjoy the latest interface given that …
  • Apologies for the inconvenience, Spinners. Rest assured that this has been reported to the team. Please try these troubleshooting steps that may help in getting you back to the game: * Web * Kindle * iOS * Android For optimal performance, we also …
  • (Quote) To edit your profile picture, please try the following steps: * click the icon beside the experience points (XP) bar to go to your Profile menu. * click the "Edit Profile" tab, then "Edit" and choose a photo on Facebook.…
  • Apologies for the inconvenience, @vickiesue. Spins are random, so the odds are pretty much the same as if you're playing in a real casino. We suggest playing regularly to increase your chances of getting extra coins. Should you have other concerns/s…
    in Cards Comment by chrystalyn February 21
  • @RubyRed1952, we recommend performing these steps that may help in resolving the sound issues. Otherwise, contact our Support team for further assistance. Thanks for your patience.
  • Apologies for the inconvenience, @cajuncook72. The issue with the Profile pictures is being looked into by the team. Rest assured that your account is secured in our records. Aside from our posts, you can check here for updates. Thanks for your pat…
  • (Quote) Apologies for the inconvenience, @Waynooo69. Rest assured that this is being looked into by the team. Aside from our posts, please check here for updates. Thanks for your patience and understanding.
  • (Quote) Can you please verify the Coins that you're referring to? Is it from purchasing Coin packages, game winnings or Bonus Coins from our Facebook page? Furthermore, please feel free to visit the Hot Topics section of our Support site to know the…
  • (Quote) Glad to know that you're now back on track, @Mystermathers! ;)
  • Appreciate the report, @Mystermathers. After updating the browser, make sure that hardware acceleration is enabled to ensure the smooth performance of the new version. We recommend performing the suggested workarounds to help you load the game: * T…
  • Appreciate the report and doing the suggested workarounds, @nancycharley. This has been reported to the team. Please inform your daughter and husband to contact Support, as well as fill this out for further assistance. If you have other feedback yo…
    in Friends Comment by chrystalyn February 7
  • Apologies for the inconvenience, Spinners. Rest assured that this has been reported to the team. We recommend performing these workarounds that may help in loading the game. Should you need further assistance, you may also contact Support as well a…