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chrystalyn · Super Moderator · Moderator

About

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chrystalyn
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Super Moderator
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Comments

  • Spin some more, and who knows, you might finally get something new, @shootin247. On the other hand, duplicate Cards can be converted into a Coin reward once the Extras Bonus meter gets full. For more information, visit here. If you also have additio…
  • Apologies for the inconvenience, @annieburk and @Ladyshale. Please contact Support for further assistance, and include your respective Zynga IDs. On the other hand, we will let the team know about your feedback with the payout of Bonus Wheel. For…
  • Congratulations on winning the Royal Rush, @patrickfg! For further assistance, please reach out to our Support team and include the following details: * Zynga ID * Date and room where you played * Rank/Reward Thanks for your patience.
  • Apologies for the inconvenience, @Tucson and @bmanley. @bmanley said: I haven’t received for two 16x and one 8x. Contacted support last night and no resolution. 😡 If you've already contacted our Support team, it would be best to wa…
  • Appreciate the reports and feedback, Spinners. The issues regarding the Rich! Collections (not getting rewards after accumulating 100 Stars and pop-ups keep on appearing) have been forwarded to the team and they're looking into it. Should you need f…
  • Glad to know that it's now fixed, @Jenny1982. Have fun!
  • Appreciate the report, @tommymack. Rest assured that this has been forwarded to the team. Should you need further assistance, please contact Support and provide your Zynga ID. Thanks for your patience and understanding.
    in Thomas Comment by chrystalyn November 27
  • Appreciate the report, @minigals. Please perform these troubleshooting steps and see if it changes: * Web * Kindle * iOS * Android Otherwise, contact our Support team for further assistance, and provide your Zynga ID. Thanks for your …
  • Appreciate the reports and feedback, Spinners. Rest assured that the issue has been forwarded to the team. Should you need further assistance, please get in touch with Support and provide your respective Zynga IDs. Thanks for your patience and un…
  • Hello, @Naomi Dennison! To protect both our users and our company from credit card or payments fraud, we have implemented screening systems which can lock users out of payments based on a number of criteria. For additional information, feel free to …
  • @Granny404 said: How do I contact support. I no longer can get it the normal way and my bonus wheel also changed to one from 3. You may contact them by filling out this form. On the other hand, your feedback about the Bonus Wheel will be…
  • Appreciate the feedback, @ConnieM123zz. Try switching rooms when you are hitting bad streaks, and who knows, your luck might be hiding there. Nonetheless, we'd appreciate it if you can also share your feedback through this form. On the other hand…
  • Appreciate the report, @katbird_27. If you're referring to the Facebook chat, this is best handled by the Facebook Team. You can directly get in touch with them through this link.
  • Appreciate the reports, @Rhihanna and @pfaller. The issue should now be fixed. For further assistance, you may also get in touch with Support and provide your respective Zynga IDs. Thanks for your patience.
  • @madeline said: not getting my cions in hit it rich If you're referring to your game winnings, please get in touch with Support and provide the following information for further assistance: * Zynga ID * Room/Bet * Date/Time * Last…
  • Appreciate the report, @rpb. Please try these troubleshooting steps and see if it improves: * Web * Kindle * iOS * Android Otherwise, contact Support and provide the following details for further assistance: 1. Zynga ID 2. Date/Time 3…
  • Appreciate the feedback and report, @fixit. Load the game for 3-5 minutes, preferably using any of these browsers: * Mozilla Firefox * Google Chrome You can also perform our troubleshooting steps and see if it improves. Otherwise, contact …
  • @Aida, to retrieve your progress, please connect the app with the Facebook account you're using for the game again. Should you need further assistance, contact our Support team and include your Zynga ID.
  • Appreciate the report, ‎@moonpurple. These Challenges have already ended; nonetheless, you may contact our Support team and provide these details to have your account checked further: * Zynga ID * What exactly happened before the issue? * Any…
  • @mattahi, you can go back to the old version by clicking on the "Switch to Classic" button at the bottom of your screen. Happy spinning!
  • Appreciate your responses, Spinners. We're currently testing out improvements with Daily Bonus. During this phase, you may see different versions of the wheel as we're doing our best to make the feature better. Nonetheless, if you have additional fe…
  • Congratulations on winning the Royal Rush, @pmq4ace! Please get in touch with our Support team and provide the following details for further assistance: * Zynga ID * Room where you played * Date * Rank/Reward Thanks for your patience and…
  • Appreciate the reports, @Jana2651 and @Pichushkin. The "Spin & Stamp" event has already ended; nonetheless, you may contact our Support team with the following details to have your accounts checked further: * Zynga ID * What exactly happen…
  • Appreciate your feedback, @Maddog13. This has been forwarded to the team. For additional sentiments, please fill out the form here. Thank you.
  • @mrule97334, the maximum payout on the Daily Race is 100 Million. When the pool nears the limit it starts to slow down. For additional information about this feature, you may also visit the guide here. Thank you.
  • Please try the steps provided in this article, @nicbil69. If it remains the same, we suggest contacting our Support team with your respective Zynga ID for further assistance. Thank you.
  • Congratulations on completing the Rich! Collections, @jwessel70! Rest assured that this is being looked into. Should you need further assistance, please contact our Support team and provide your Zynga ID. Thanks for your patience.
  • Thanks for reporting, @justme2. Please refresh your game and see if it changes. Otherwise, contact our Support team for further assistance and provide the following details: 1. Zynga ID 2. Date/Time 3. Screenshot of the Daily Race Score (Web, iOS…
  • @Jim_Cox said: They changed the format for the every hour bonuses. Now they are half or less what they were. But things like that just makes me less loyal to them and more loyal to their competitors. @lillydoo85 said: I do not like th…
    in Bonuses Comment by chrystalyn November 2
  • Congratulations on winning the Royal Rush, @Maddog13, @JAVA3x3, and @WolverineRose! Please reach out to our Support team for further assistance and include the following details: * Zynga ID * Date and room where you played * Rank/Reward T…