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chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
Joined
Visits
2,285
Last Active
Roles
Super Moderator
Points
805
Badges
23
Posts
3,478

Comments

  • @pnut, to get the old version back, simply click "Switch to Classic" at the bottom of the screen. Happy spinning!
  • That's great to know, @jolarwor. You're now back on track, have fun!
  • @johnson7 said: Not getting my winning tokens on Hit It Rich Glenda The Good Witch. I had several million. Please contact our Support team and include these details to have your account checked further: * Zynga ID * Room/Bet * Date…
  • @jolarwor, if you're still having problems logging into the game, please try performing these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can fill out this form.
  • Congratulations on winning the Daily Race, @Bazzamer! If you've already contacted our Support team, it would be best to wait for their response as they are thoroughly researching the issues before reporting back to players. Make sure to provide thes…
  • Appreciate the report, @bellabmx66. Please get in touch with our Support team and include these details so they can check your account further: * Zynga ID * Room/Bet amount * Date/Time * Screenshot of the payout * Exact Coin balance after i…
  • Congratulations on getting bonuses, @K2kindt! To have your account checked further, please contact our Support team and include these details: * Zynga ID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did you encou…
    in Bonuses Comment by chrystalyn October 16
  • Appreciate the reports, @mrbob8057 and @EileenS. These Challenges have already ended; nonetheless, you may contact our Support team for further assistance.
  • Thanks for purchasing a Coin package, @Pinky12. During peak hours, the granting of game currency may take up to 2 hours. Should you need further assistance, please get in touch with our Billing team at 1-800-762-2530 or send an email. Appreciate…
  • Appreciate your interest, @Hotauntie. Please refresh your game, the machines for Day 2 of Cake Day Bash are Splendor Rome and Extreme Dragon. Cast your vote now!
  • @WrestlingMom said: Not getting the bonus points when I play Magic Mike Rush game. Thanks for reporting, @WrestlingMom. For further assistance, please reach out to our Support team and include the following details: * Zynga ID * Da…
    in Help Comment by chrystalyn October 11
  • @HelenWright2018 said: Hit it rich, please tell me why I never get any new cards, I can't finish my sets because it keeps giving me the same cards? Appreciate the report and feedback, @HelenWright2018. Please continue playing and who kno…
    in Help Comment by chrystalyn October 11
  • Appreciate the report, @lioness810. Please contact our Support team and provide the details below so they can check your account further: * Zynga ID * Room where you played * Date You may also perform these troubleshooting steps to help y…
  • @151babci, the "Charms" feature was removed last September 6; however, they're in the process of improving it. Please check this article for more details. If you also want to share additional feedback, feel free to utilize the form here. Apprecia…
    in charms Comment by chrystalyn October 10
  • Appreciate your report and feedback, @montreal. Perform these troubleshooting steps, and see if it improves. You can also return to the old version by simply clicking on the "Switch to Classic" button, as shown below. Thank you.
  • Appreciate the report, @PeggyEgan. Please refresh the game and perform these troubleshooting steps to help you get back your VIP points: * Web * Kindle * iOS * Android Otherwise, contact our Support team for further assistance. Thanks fo…
  • @justme2, if you're still having problems with the Daily Race, please perform these troubleshooting steps: * Web * Kindle * iOS * Android You may also contact our Support team and provide the following details so they can check your acco…
  • Thanks for reporting and checking your Settings, @SunnyPark. Performing the suggested troubleshooting steps here will help you get the sounds on. Otherwise, contact our Support team to check your account further.
  • Appreciate your report and feedback, @HelenWright2018. When you're already at high levels, it takes a lot of spins to progress in the game. Please contact our Support team to have your account checked further. Thanks for your patience and underst…
  • Your concern is now forwarded to our team's VIP manager, @marbear. In the meantime, you can visit our Support Site for more game updates. Appreciate your patience and understanding.
  • Appreciate your interest in playing "Elvis: The King is back", @momodie. This room is only available on mobile devices. If you are using this platform, force closing the app will help you get it: * iOS * Android Otherwise, contact our Supp…
  • Appreciate the report, Naomi. To get the "Movie Reels Fan" Trophy, the Rich! Collections Movie Reels should be completed. Otherwise, contact our Support team, and provide a screenshot of your Cards collection and Zynga ID for further assist…
    in trophy Comment by chrystalyn October 2
  • Apologies for the inconvenience, @Maarten. Please get in touch with our Support team so they can check your account further. Thanks for your patience and understanding.
  • Congratulations on winning 34 Million, @trisha! Please get in touch with our Support team and include these details to have your account checked further: * ZID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did yo…
  • Thanks for responding to us, @Normank. The Golden Spade is now available in the game. Please refresh or force close the app to help you get it back: * How do I force close the game on iOS? * How do I force close the game on Android? …
  • Thanks for reporting, @spikel. Please try the steps provided in this article to help you with Flash Player issues. If it remains the same, we suggest contacting our Support team to have your account checked.
    in Flash Comment by chrystalyn September 27
  • Appreciate the report and doing some troubleshooting steps, @KathyE. Please perform the suggested workarounds below, as these may help you with crashing or freezing while playing the Slotventures: * Kindle * iOS * Android You may also get…
  • Appreciate the report, @vitran26. Please get in touch with our Support team and provide these details so they can check your account further: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins …
    in coins Comment by chrystalyn September 27
  • Congratulations for winning the Daily Race, @mousie! For further assistance, please contact our Support team and provide these details: * Zynga ID * Date of the race * Amount of reward/prize
  • Appreciate the report, @Normank. Performing the troubleshooting steps provided on the links below helps you get the Golden Spade room back. * Web * Kindle * iOS * Android Otherwise, contact our Support team for further assistance. Thanks.