Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

Photogenic10 CommentsName DropperFirst Comment

Arcana Moderator

About

Username
Arcana
Joined
Visits
329
Last Active
Roles
Super Moderator
Points
33
Badges
4
Posts
143

Comments

  • Apologies for the inconvenience, @ps13 and @Mary968. If your Coins are still missing, please reach out to our Support team with the following information to have your account checked: ➧ Zynga ID and Device ID ➧ Estimated amount of Credits that w…
  • Apologies for the inconvenience, @bigdawg95c. We recommend seeking help from our Support Team to have your account checked. While doing so, be sure to provide them with the listed information below. Thank you. ➧ Zynga ID ➧ Room ➧ Date ➧ Rank/ …
  • While competitors in the Daily Race are composed of random players, we appreciate any feedback you can give on this event, @Momof4kids. Please fill out this form so that we can share them with the rest of our team. Thank you.
  • Apologies for the inconvenience, @byrdstar. If you are still experiencing difficulties loading the game, we recommend allowing it to launch for 3-5 minutes without any other apps/tabs open. In case you are on the web platform, use Firefox or Chrome …
  • @trisha said: hit it rich is not loading again and when it did for a while went off and then 2billion of my coins were gone this is not supose to happen,really like this gamebut really upset now fix the site!!!!!!!!!!!! Appreciate your re…
  • We're sorry for the inconvenience, Spinners. Are you still experiencing difficulties loading the game? We recommend allowing it to launch for 3-5 minutes without any other apps/tabs open. If you are on the web platform, use Firefox or Chrome as your…
  • Appreciate your interest in playing in our "Video Poker" room, @kalikokat28. However, it is only available on our classic web platform. You can switch back to the previous version by following the images shown below. Let us know how it goes. Thanks.
  • We apologize for the inconvenience this may have caused, Spinners. As we stated in our article entitled What happened to my Charms?, we're working on the improvement of the "Charms" feature. Meanwhile, we'd appreciate hearing your sentiments through…
  • @pc1003 said: I was wandering why all my facebook friends get to watch videos for free coins and I don't i really enjoy playing hit it rich it helps me with my stress an depression also my kindle will tell me to collect coins an i go to take an t…
  • Appreciate your reports on the Coin rewards for watching videos, @Jan Kidder and @pc1003. We'll be looking into this. In case you have other concerns in the game, feel free to browse the articles on our Support Site from time to time. Have a nice da…
  • We understand that not winning in the Daily Race can be frustrating, and we apologize for this, @Demetrius12. Due to the nature of the race, any player can take over first place during the event and could have been lucky the last minute. Nonetheless…
  • Hi, ‎@randallsmith0807! To get more friends this September, post your Facebook profile link in our "Add Me" thread, too. Best of luck!
  • Great news, Spinners! We've got it fixed. Simply refresh your web browser so that the changes can take effect. If you are on our mobile platform, please force close (iOS|Android) the app, and restart your device. You can also perform our trouble…
  • Appreciate your purchase, @rickster53. It may take up to two (2) hours for the Credits to reflect into the account. If you still have yet to receive them, you can seek assistance from our Team by choosing the Billing option after clicking Contact Su…
  • Appreciate the report, @Buddy777. If you meant it was during a call with your VIP Account Manager, then yes the said offer is legitimate. Thank you.
  • Hi, @montaquecat and @Momof4kids. While competitors in the Daily Race are also composed of random players, we appreciate any feedback you can give on this event. Please fill out this form so that we can share them with the rest of our team. Thank yo…
    in Daily Race Comment by Arcana August 22
  • We're delighted to note that this has already been addressed, @Momof4kids. Rest assured that your feedback will reach Glenda and the rest of our Support Team. Have a nice day ahead!
  • We're sorry to hear that, @pk21453. Please get in touch with our Support Team, and provide them your Zynga ID to have your account checked. Thank you.
  • Appreciate the report, @Corry. Please perform any of our troubleshooting steps (Web|Android|iOS|Kindle). On your winnings, rest assured that they are being added to your Credit balance even when an error happens in the game. You can also have your a…
  • Appreciate your report, @coolmom1. Please refresh your web browser, or force close the app (IOS|Android), then restart your device if you are on our mobile platform. In case it remains the same, we suggest getting your account checked by our Supp…
  • Appreciate your report, @RochRN. When your levels are already high, it takes several spins to progress in the game. Regardless, you can get your account checked by our Support Team. Simply provide them with your Zynga ID. Thank you.
  • We apologize for the inconvenience, Spinners. While it takes time to receive a response, you can count on the eagerness of our Support Team in resolving each of our players' concern at the nearest possible time. On game crashing, make sure that y…
  • We apologize for the inconvenience, @whtdvs1214. While it may take some time to receive a response, you can count on our Support Team who remains committed to addressing each of our players' concern at the nearest possible time. Please reach out to …
  • Appreciate the report, @bull. You can reach out to our Support Team with the following information to have your account checked: ➧ Zynga ID ➧ Date ➧ Room and bets placed ➧ Total Coins lost ➧ Last activity prior to the sudden Max Bet We als…
    in Elvira Comment by Arcana August 22
  • Appreciate the reports, @JanetB and @lynnkellly. Try launching the game on your respective mobile devices for 3-5 minutes without any other apps open. If you are on a web browser, load it alone with the same time frame, preferably on Firefox or Chr…
  • Apologies for the inconvenience, @Colbymimi. To retrieve your lost progress, simply reconnect your game to your Facebook account (iOS|Android) if you had associated them with each other before. You can also try to force close the app (IOS|Android), …
  • Appreciate your purchase, @RayPage60uk. It may take up to two (2) hours for the Credits to reflect into the account. If you still have yet to receive them, we need you to reach out to our Support Team by choosing the "Billing" option after clicking …
  • Appreciate the report, @Ives. Please reach out to our Support Team so that your account can be checked. While doing so, be sure to provide the details listed below. Thanks. ➧ Zynga ID ➧ Room and bets placed ➧ Date and time ➧ Estimated amount of …
  • We understand that not winning in the Daily Race can be frustrating, and we apologize for this, @MarilynTyber. Due to the nature of the race, any player can take over first place during the event and could have been lucky the last minute. We appreci…
  • Thank you for your interest, @Rgilles519. The availability of rooms varies depending on the current promotions/events that we are running in an effort to keep the game fresh. We're grateful for your feedback and would like to share it with the rest …