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Arcana Moderator

About

Username
Arcana
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222
Last Active
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Super Moderator
Points
28
Posts
92
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4

Comments

  • Appreciate your report, @Snazzykat ". This issue has already been fixed. We recommend that you update your game to the latest version so that the changes can reflect. If you are using a web browser to play, refer to any of these articles: ➧ How …
  • Appreciate hearing your thoughts, @drpp62. We'd also be grateful if you can express them through our Feedback Form. Thanks.
  • Appreciate your report, @Meg41387. You may reach out to our Support Team with your Zynga ID and Device ID so that your account can be reviewed. Thank you.
  • Appreciate the report, @Jackiejay. This issue has been fixed. Please try refreshing your web browser, or if you're using a mobile phone, force close [Android|iOS] and restart your device. If it's still the same, contact our Support Team with the fo…
    in Few Free Spins Comment by Arcana June 27
  • We apologize for the inconvenience, @poetscorner79. Rest assured that our Support Team remains eager in providing our players the best possible gaming experience. Nonetheless, you can also try the troubleshooting steps provided in any of these artic…
  • Appreciate the report, @Kato. We need you to contact our Support Team and provide them the following so that your account can be checked: ➧ Zynga ID and Device ID ➧ Exact/estimated Coins lost ➧ Date/time it happened ➧ Screenshot of the error me…
  • Appreciate your report, @delete65. Rest assured that the team is doing its best to fix the issue on Free Spins. Meanwhile, you can get your account checked by reaching out to our Support Team. While doing so, be sure to provide them the following: …
  • Thanks for letting us know, @Jackiejay. Rest assured that the team is doing its best to fix the issue on Free Spins. To have your account checked, you may reach out to our Support Team and provide them your Zynga ID and Device ID. We'd also highly…
    in Few Free Spins Comment by Arcana June 13
  • You can get in touch with our Support team by filling out this form, Aboruo: http://zynga.my/WoOContactUs. Remember to indicate your Zynga ID and Device ID so that your account can be reviewed. While waiting for response, feel free to read our artic…
  • Appreciate your report, @garrison. To have your account checked, please get in touch with our Support team and provide them your Zynga ID and Device ID. Thank you.
  • We'd love to hear all of your sentiments, @Kitty123. Let us know your thoughts more by filling out this Feedback Form. On the other hand, if you wish to have your account checked, you may contact our Support Team with your Zynga ID and Device ID. T…
    in Few Free Spins Comment by Arcana June 6
  • We're sorry to hear that, @Pyrefly. While it may take some time to receive a response, rest assured that the Support team remains eager in addressing all of our players' concerns and in providing you the best possible gaming experience. Alternativel…
  • We appreciate hearing your sentiments, @Papalon. Let us know them more by filling out our Feedback Form. Thank you.
    in Gold Cards Comment by Arcana May 30
  • Appreciate your report, @IrishKevin59. Rest assured that the team is doing its best to fix this issue. While we're working on it, you may reach out to our Support Team and provide them the following: ➧ Zynga ID and Device ID ➧ Were you playing Fre…
  • Good News, Spinners! This has already been fixed. You should now be able to receive your purchased item/s by refreshing your web browser, or if you are playing on a mobile device, force close the app (iOS | Android). If it's still the same, get in t…
  • We apologize for the inconvenience, Spinners. Rest assured that the team is doing its best to fix this issue. While we're working on it, please contact our Support Team and be sure to mention the following information: ➧ Zynga ID and Device ID ➧ D…
  • We're sorry to hear that, @medach. If you used a mobile device to purchase, we advise you to try these steps to get your purchased Credits. Otherwise, reach out to our Support Team so that your account can be checked. While doing so, be sure to choo…
  • We apologize for the inconvenience, Spinners. Rest assured that the team is doing its best to fix this issue. While we're working on it, we need you to get in touch with our Support Team so that your accounts can be checked. Be sure to include the f…
  • Thank you for sharing with us the steps that you took, @Juanell. Please perform our basic troubleshooting steps, then, provide our Support Team with the following if it's still the same: ➤Zynga ID ➤Screenshot of where your game got stuck We'd app…
  • Appreciate the report, @Khas_95. Please force close the app and restart your device, then have your game connected to the same Facebook or email account that you previously used. If still the same, please get in touch with our Support Team and prov…
  • Apologies for the inconvenience, @EmCap. While we are working on this issue, you may get in touch with our Support Team and provide them your Zynga ID so that your account can be checked. Thank you for your continued support and understanding.
  • Appreciate the report, @ugabuga. Please reach out to our Support Team and provide them the following details so that your account can be checked: ➤Zynga ID and Device ID ➤Date and time ➤Room and bets placed ➤Type of Bonus round We would also be…
  • Appreciate the report, @JenD. While your Coins may have been depleted through spinning, you can contact our Support Team so that your account can be checked. While doing so, be sure to include the following: ➤Zynga ID ➤Exact/estimated Coins lost …
  • Appreciate your report, @Nymetronr. Please reach out to our Support Team and provide them the following so that your account can be checked: ➤Zynga ID ➤Charm that did not work ➤How many charms was lost? ➤Any error encountered? ➤Relevant screens…
    in Charm Comment by Arcana April 25
  • Appreciate the report, @Gailj. Please get in touch with our Support Team and provide them the details listed below so that your account can be checked. Thank you. ➤Zynga ID ➤Charm that froze ➤How many charms was lost? ➤Any error encountered? ➤…
  • Do you mean playing in another platform, @KDora? If so, check out this page to play Hit it Rich! on other devices. Have a great day!
  • By game design, your Coins deplete every time you spin depending on the amount of bets you set in game, @Robie. Nonetheless, you may contact our Support team and provide them your Zynga ID/ Social Network UID together with the following so that your…
  • @Maarten Bijwaard is correct, @mommy4me. Select any of the available languages you prefer by clicking on the Earth Globe Icon in game. Happy spinning!
  • Appreciate the report, @1pissedoffplayer_ and @ELee. To level up, try spinning more with higher bets in another room so that you can get a significant raise in your Charm Meter. Meanwhile, your VIP/Loyalty Lounge Points only increase as you level or…
  • Appreciate your report, @Lsm. We highly advise that you get in touch with our Support Team and provide them your Zynga ID and Device ID so that your account can be checked. Thanks.