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Arcana Moderator

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Arcana
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  • Hi, @Icedanceus! For us to provide an authentic Casino experience, this machine has been removed to give way to the newly released ones. Know our other available rooms by checking this article. Thanks for understanding.
  • Appreciate your interest in playing Downton Abbey, @Icedanceus. To keep the game fresh, the availability of rooms varies depending on the current promotions/events that we are running. In the meantime, please refer to this article for the list of ou…
    in Dowton Abbey Comment by Arcana March 4
  • We're sorry for the inconvenience, @deepblu037. These rooms are temporarily unavailable for maintenance. Rest assured that the team is currently working on them for improvement. Please check our posts every so often for updates. In the meantime, try…
  • We understand where you're coming from, @Bwc131. To give our players a casino-like experience, there are instances when you will get lucky streaks or unfortunate spins consecutively. If the odds seems to be out of your favor, we recommend adjusting …
    in Bonus Woes Comment by Arcana February 27
  • Apologies for the inconvenience, @Cheborneck. We suggest visiting this link instead to update your game. Otherwise, we recommend reaching out to our Support Team and providing them with your Zynga/Device ID to have your account checked. Thank you.
  • We apologize for the inconvenience, @leannmichelle77. Though there may be delays in their responses depending on the ticket volume, rest assured that the Support Team remains committed to resolving each of our players' concern at the nearest possibl…
  • Apologies for the inconvenience, @grammabee. On the game update, we recommend contacting our Support Team with your Zynga/Device ID so that your account can be checked. Regarding your Loyalty Lounge, reinstalling the app will require you to resub…
  • We value all of your sentiments, @wyldchyld316. The team understands that each feedback can help the game to grow and improve, so thank you. On this note, we hope you can complete the forms below. Appreciate your continued support. ➧ General Feed…
    in Bonus Woes Comment by Arcana February 20
  • Appreciate your report @RubyRed1952. For a seamless performance, follow the troubleshooting steps cited in any of these articles: ➧ Web ➧ Android ➧ iOS ➧ Kindle If the situation remains the same, please contact our Support Team and provide …
    in No Sound Comment by Arcana February 11
  • Appreciate your report @tramp. Please launch the game for 3-5 minutes without any other apps open. If you prefer to play on a web browser, we suggest using Firefox or Chrome. Also perform any of the troubleshooting steps cited in our articles (Web|A…
  • We value your feedback, @Karen_Burchett. Please fill out this Feedback Form so that we can relay your exact message to the team for discussion. Thank you.
  • Appreciate your feedback, @jim47. Rest assured that your sentiments were noted. Since each Club Point is earned for every ten (10) million Credits that you win, we suggest spinning some more and if luck is on your side, you'll be able to get back on…
    in club points Comment by Arcana February 6
  • Apologies for the inconvenience, @djack1965. By game design, winnings are being automatically added to your Credit balance even when an error occurs. Still, we suggest contacting and providing our Support Team with these details to have your accoun…
  • Appreciate the report and feedback, @rking1945. Aside from launching the game alone for 3-5 minutes, try the steps here to boost its performance if you're using the new web interface: zynga.my/HIRLoadNewExperience. You can also check these articles …
  • Appreciate your feedback, @Momof4kids and @Gailsspin. While the "Bonus Wheel" feature randomly grants Coins, feel free to send us your thoughts through this form so that they can be raised during discussion/s. 🤗 Thanks.
    in Bonus wheel Comment by Arcana January 30
  • Appreciate your feedback, @NickDaHat and @Momof4kids. Hang on a little longer, and who knows, 🍀 luck might already be on its way to you! We recommend alternating bets every so often or switching rooms as this might be the 🔑 key to your wins. None…
  • We apologize for the inconvenience, @clluttrell. If you are still unable to contact our Support team by following the steps in this article (http://zynga.my/WoOHowtoContactSupport), we suggest reaching out to them through http://zynga.my/WoOContactU…
  • We're sorry for the inconvenience, @BKR. Rest assured that this issue is already being looked into by the team. Nonetheless, you can get in touch with our Support Team with your Zynga/Device ID so that your account can be checked. Attaching relevant…
  • Apologies for the inconvenience, @misstifyd. This issue has already been fixed. If you still are unable to receive your Lucky Card packs, please contact our Support Team and provide them with your Zynga/Device ID so that your account can be checked.…
  • Apologies for the inconvenience, @mcbudda. You can get in touch with our Support team by following the steps in this article or by filling out our form: http://zynga.my/WoOContactUs. Remember to indicate your Zynga/Device ID with the information lis…
    in Credits Comment by Arcana January 30
  • Appreciate your report, @Texasbelle1021. For more information on the mechanics of our Gift system, visit these articles: ➧ Why can't I collect Gifts? ➧ What are other scenarios where I cannot seem to collect any Gifts? If the situation persis…
    in club gifts Comment by Arcana January 23
  • @cajunbrn said: this morning Wizard of Oz had a problem loading up and when it did nothing loaded up either. no games would open, the cards icon wouldn't open, my daily challenges or my team would show up. Appreciate your report, @cajunbr…
  • @Tippy said: I am having the same issues since the update. The games are very slow playing and it's getting too frustrating. Chrome is my browser. My computer is clean and everything updated. Other game sites play very well. Appreci…
  • Apologies for the inconvenience, @clluttrell. You can get in touch with our Support team through this instead: http://zynga.my/WoOContactUs. Choose "Gameplay" under "What type of issue are you having?" and fill out all the fields. Remember to indica…
  • @Lizziebw said: In the Wizard of Oz Slots, you used to have the option to watch videos to get 3000 credits. Why is this feature not available anymore?! @Sherrie_Ashmore said: I have never watched a video for coins but my husband does al…
  • We understand where you're coming from, ‎@zyngaplayer. There are times when we hit consecutive good and bad streaks. We suggest betting a smaller amount first to see how it goes in your chosen machine. If the odds seems to be out of your favor, swit…
    in never win Comment by Arcana January 23
  • @legs88 said: I started discussion earlier and no reply. Im pisst We apologize for the inconvenience, @legs88. Rest assured the team is doing its best to address each of our players' concerns. If you're still having challenges loading in …
  • @anne815 said: Game will not load. @anne815 said: Maddening!! We're sorry for the inconvenience and appreciate your report, @anne815. This has already been fixed by the team. Nonetheless, you can follow the steps in these articl…
  • While your Credits differ when playing on multiple devices by game design, doing the steps below should enable you to sync your progress and VIP Status, @Echomoon54. * Connect the game with the Facebook account (Android|iOS) that you previously…
  • Switching rooms while changing your bets every so often might be the key, @notsure. On another note, you can place in confidence that your feedback is important to us. To be able to note your exact message, we would appreciate it if you can accompli…
    in Never win Comment by Arcana January 9