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Arcana Moderator

About

Username
Arcana
Joined
Visits
411
Last Active
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Super Moderator
Points
55
Badges
6
Posts
182

Comments

  • Appreciate your efforts on letting us know the steps that you took, @IamKangy. While we understand your preference for Microsoft Edge, we suggest running the game using our recommended web browsers (Google Chrome or Mozilla Firefox) for a seamless p…
  • Appreciate your reports, @mcbudda and @E232461. We noted that this has already been fixed. Nonetheless, if you're still unable to receive your reward/s for this Challenge, we suggest contacting our Support Team and providing them with your respectiv…
  • Apologies for the inconvenience, @Colbymimi. To retrieve your lost progress, simply reconnect your game to the Facebook account (iOS|Android) that you have previously used. You can also try to force close the app (iOS|Android); then, restart your de…
    in Reset Comment by Arcana November 28
  • Apologies for the inconvenience, @sherrib. Try launching it for 3-5 minutes without any other apps/tabs open. If you prefer using our web platform, we suggest playing it on Firefox or Chrome. Also check any of our troubleshooting steps (Android|iOS…
  • Appreciate your sentiments, @Carol Varga and @djvitt. Please fill out our Feedback Form so that we can share your thoughts with the team for discussion. Thank you.
  • We understand where you're coming from, @mingobingo. There are instances when we hit consecutive good and bad streaks. To get back on track, we suggest redeeming your free Bonus Coins from our Facebook posts regularly. Also, try alternating your bet…
  • Apologies for the inconvenience, @maryleemeeker. The room "In Between" has already been released. If you're still unable to access it upon reaching Level 910, please contact our Support Team and provide them with your Zynga ID and Device ID (as show…
  • We appreciate knowing the steps that you took and apologize for the inconvenience, @sherrib. Rest assured our Support Team is eager to help you in resolving this. We recommend keeping in touch with them to have your level restored. While doing so, p…
  • Appreciate your sentiments, @klmsgm. Credits differ between our web and mobile platforms by game design. This way, you can collect your Hourly Bonus Coins and receive Gifts on both devices for longer gameplay and more opportunities to earn XP. Nonet…
  • Apologies for the inconvenience, @jonkiser. If you have associated the game with your Facebook account previously, check our articles (Android|iOS) to know how to recover your progress by reconnecting using the same profile. We also suggest performi…
  • Video offers are nonspecific to players, arrive randomly, and are dependent on the ads currently available, @Raiford. Still, we'd appreciate hearing any feedback you can give on this feature. Please let us know your sentiments by filling out this Fe…
  • Don't lose hope, @Lulabella. Those Cards might just be a bit shy but rest assured that they'll be there soon. Still, we'll be taking your sentiments as feedback. For us to be able to share it with the rest of our team, we would appreciate it if you …
  • We understand where you're coming from, @RumTumTugger01. There are times when we hit consecutive good and bad streaks. We suggest changing your bets from time to time. Still, we'll be taking your sentiments as feedback. If you have other thoughts in…
    in Feedback Comment by Arcana October 17
  • Appreciate your suggestion, ‎@GregJ. We would also be grateful if you can fill out this form so that we can relay it to the rest of our team. Thank you.
  • Apologies for the inconvenience, @Victoria58. While it takes time to receive a response, you can count on our Support team's eagerness to address all of our players' concerns. Regarding your purchase, if you are referring to a $1.00 charge the fi…
  • Appreciate your report, @Hotauntie. Rest assured that your winnings are being added to your Credit balance even when the game encounters an error. If you need further assistance, you can contact our Support Team with the listed information below so …
  • Appreciate your interest, @Scrubgrl76. Yes, we have an ongoing Sweepstakes for our VIP Players. We suggest keeping in touch with your VIP Account Manager for more details. Thank you.
  • Appreciate knowing your thoughts, @Cobra. We'd also be grateful if you can let us share them with the rest of our team by filling out this Feedback Form. Thank you.
  • Hi, @Jre_22us. You'll need to send a message to our Support Team so that you can be assisted with your request. Remember to attach a photo (Android|iOS|Kindle|Web) of your Zynga ID and Device ID; then, cite details of the device you wish to be disco…
  • Apologies for the inconvenience, @ps13 and @Mary968. If your Coins are still missing, please reach out to our Support team with the following information to have your account checked: ➧ Zynga ID and Device ID ➧ Estimated amount of Credits that w…
  • Apologies for the inconvenience, @bigdawg95c. We recommend seeking help from our Support Team to have your account checked. While doing so, be sure to provide them with the listed information below. Thank you. ➧ Zynga ID ➧ Room ➧ Date ➧ Rank/ …
  • While competitors in the Daily Race are composed of random players, we appreciate any feedback you can give on this event, @Momof4kids. Please fill out this form so that we can share them with the rest of our team. Thank you.
  • Apologies for the inconvenience, @byrdstar. If you are still experiencing difficulties loading the game, we recommend allowing it to launch for 3-5 minutes without any other apps/tabs open. In case you are on the web platform, use Firefox or Chrome …
  • @trisha said: hit it rich is not loading again and when it did for a while went off and then 2billion of my coins were gone this is not supose to happen,really like this gamebut really upset now fix the site!!!!!!!!!!!! Appreciate your re…
  • We're sorry for the inconvenience, Spinners. Are you still experiencing difficulties loading the game? We recommend allowing it to launch for 3-5 minutes without any other apps/tabs open. If you are on the web platform, use Firefox or Chrome as your…
  • Appreciate your interest in playing in our "Video Poker" room, @kalikokat28. However, it is only available on our classic web platform. You can switch back to the previous version by following the images shown below. Let us know how it goes. Thanks.
  • We apologize for the inconvenience this may have caused, Spinners. As we stated in our article entitled What happened to my Charms?, we're working on the improvement of the "Charms" feature. Meanwhile, we'd appreciate hearing your sentiments through…
  • @pc1003 said: I was wandering why all my facebook friends get to watch videos for free coins and I don't i really enjoy playing hit it rich it helps me with my stress an depression also my kindle will tell me to collect coins an i go to take an t…
  • Appreciate your reports on the Coin rewards for watching videos, @Jan Kidder and @pc1003. We'll be looking into this. In case you have other concerns in the game, feel free to browse the articles on our Support Site from time to time. Have a nice da…
  • We understand that not winning in the Daily Race can be frustrating, and we apologize for this, @Demetrius12. Due to the nature of the race, any player can take over first place during the event and could have been lucky the last minute. Nonetheless…