Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

2500 Comments25 LOLsFifth Anniversary100 Likes25 Agrees1000 CommentsFourth Anniversary5 Answers5 LOLs25 Likes500 Comments5 AgreesFirst Answer5 LikesName DropperPhotogenicFirst Comment10 Comments100 CommentsFirst AnniversarySecond AnniversaryThird Anniversary

chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
Joined
Visits
2,241
Last Active
Roles
Super Moderator
Points
793
Badges
22
Posts
3,442

Comments

  • Congratulations for winning the Daily Race, @mousie! For further assistance, please contact our Support team and provide these details: * Zynga ID * Date of the race * Amount of reward/prize
  • Appreciate the report, @Normank. Performing the troubleshooting steps provided on the links below helps you get the Golden Spade room back. * Web * Kindle * iOS * Android Otherwise, contact our Support team for further assistance. Thanks.
  • Congratulations for collecting the Tokens, @HIR! To have your account checked further, please contact our Support team and include these details: * Zynga ID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did you en…
  • Appreciate the reports, Spinners. The issue about not getting rewards after watching videos is being looked into by the team. For further assistance, please contact Support. @Sarava2977 said: Where do you even see an option for watching vid…
  • Hello, @Zanadu! Can you please verify the exact problem that you're encountering while playing Hit it Rich? If your Coins disappeared as you spin the reels, please contact our Support team and provide these details for further assistance: * Zyn…
  • While competitors in the Daily Race are also composed of random players, we appreciate any feedback you can give on this feature, @Julie939 and @Momof4kids. Please fill out this form so that we can share them with the rest of our team. Thank you.
  • Appreciate the reports, @mishi1804, @PattyMac2812, and @tinarich1. The issue with missing rewards in "Alice in Wonderland" bonus rounds' has been forwarded to the team. For further assistance, please contact Support and provide the following detail…
  • Appreciate your reports and feedback, Spinners. We recently had an issue with our payouts in Hit It Rich, causing incorrect Jackpot rewards. You may notice a change in your coin balance as we correct it. On the other hand, if you've already conta…
  • Appreciate your report, @BobFool. Please perform these troubleshooting steps and check the game if "Golden Spade" appears: * Web * Kindle * iOS * Android If it's still the same, you may contact our Support team so they can check your acc…
  • We understand where you're coming from, @sweetteresa, @Jewel, and @BobFool. No worries, the team is in the process of improving the Charms feature. You may visit here for more details. Please utilize this form for additional sentiments that you woul…
  • @ednalouise_53, to help you load the game, please perform the troubleshooting steps here. If the issue persists, you can also fill out this form and check the recommended system requirements to have it running at an optimal pace. Thank you.
  • @jang said: Chrystalyn you state I will know more details by reading this article.all I say is What article! Are you talking about. Apologies for the incorrect link that was provided. Please check What happened to my Charms? for further u…
  • @klw181, when you're already at high levels, it takes a lot of spins to progress in the game. Please get in touch with our Support team to have your account checked further. Wishing you the best!
  • @Mary968 said: What happen to my coins? Had over 100k now I only have less than 10k, and that was from collecting my bonus. Now I can't even play with so little. Please fix this. Thanks Appreciate the report, @Mary968. To have your accou…
  • @pfaller said: Why am I having to redo my challenge when I completed all three? I was taking back to 2 of 3 instead. GRRRR Apologies for the inconvenience, @pfaller. These Challenges have already ended; nonetheless, please get in touch wi…
  • Thanks for reporting, @Marc and @dimebox. When the game encounters an error, winnings are still added into your account. For further assistance, please contact our Support team and provide these details: * Zynga ID * Room/Bet * Date/Time * L…
  • Thanks for reporting and doing some workarounds, Spinners. Make sure that you let the game launch for 3-5 minutes without any other apps/tabs open. If you are on the web platform, we recommend using Firefox or Chrome as your browser. If it's stil…
  • Appreciate the report, @astoria. The issue with Profile Pictures should now be fixed. Refreshing your browser or force closing the app helps you get the update: * How do I force close the game on iOS? * How do I force close the game on Android…
  • Thanks for your interest in purchasing Coins, @debcotty. To prevent credit card or payments fraud, we have implemented screening systems which can lock users based on a number of criteria. For more details, please visit the Most Common Purchasing Qu…
    in coins Comment by chrystalyn September 14
  • Apologies for the inconvenience, @Jana2651. These Challenges have already ended; nonetheless, you may contact our Support team to have your account checked further. Thank you.
  • Thanks for purchasing Coins, @Chadgilleney. Please get in touch with our Billing team at 1-800-762-2530 or send an email to have your account checked further.
  • Congratulations for winning the Royal Rush, @hdraganac! For further assistance, please reach out to our Support team and include the following details: * Zynga ID * Room where you played * Date * Rank/Reward Thank you.
    in Rush Comment by chrystalyn September 14
  • @bassman said: i have not missed a day and it set me back to day 4 please fix Appreciate the report, @bassman. To have your account checked further, please get in touch with our Support team. Thanks.
  • Thanks for reporting and doing some workarounds, Spinners. If you're still having problems loading the game, please try performing these troubleshooting steps: * Web * Kindle * iOS * Android You can also fill out this form if the issue p…
  • @lbacon, the team is in the process of improving the Charms feature. Please visit here for more details. If you also want to share additional feedback with the game, please utilize this form. Stay tuned for further updates!
  • @leli369 said: I have been playing for almost 8months and I have never recieved more than 1 million coins. Why? @teddybear said: I have been playing Hit it Rich for years and now, I can't get wins to stay even. I too noticed the wheel …
  • Glad to know that you're able to play the game now, @Littlemissy1. Have fun!
  • Appreciate your feedback, @jang. The team is in the process of improving the Charms feature. Know more details by reading this article. You can also fill out this form for other sentiments you wish to share with us. Stay tuned for further updates. T…
  • Appreciate your feedback about the Bonus Wheel, @Straykat. This will be forwarded to the team. For additional sentiments, feel free to fill out this form. Thank you.
  • Apologies for the inconvenience, @dartngeo. To have your account checked further, please contact our Support team and provide the following information: * Zynga ID * Room/Bet amount * Date/Time * Screenshot of the payout * Exact Coin balanc…