Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

25 LOLsFifth Anniversary100 Likes25 Agrees1000 CommentsFourth Anniversary5 Answers5 LOLs25 Likes500 Comments5 AgreesFirst Answer5 LikesName DropperPhotogenicFirst Comment10 Comments100 CommentsThird AnniversarySecond AnniversaryFirst Anniversary

chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
Joined
Visits
2,102
Last Active
Roles
Super Moderator
Points
722
Posts
3,270
Badges
21

Comments

  • @Layla said: I won the daily race of 21,950 & I did not get my coins. Congratulations for winning the Daily Race! For further assistance, please reach out to our Support team and include the following details: * ZID * Date of th…
  • @beamsabre said: Paid $40 for 396,000,000 coins. Received them--for five seconds. The page stated it had to refresh. Once the refresh was done, all but 1700 of my coins were gone. My account showed it was charged $40. Need either my coins, or …
  • @pauljacob said: just bought coins and credits were never posted...WTF..you guys have one job!! post the credit or refund my cash and lose a player, your choice! Thanks for purchasing Coin packages, @pauljacob. To check your account furth…
  • Congratulations for completing a Challenge, @Debbles! To have your account checked, please contact our Support team and include the following details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losi…
    in Bonus wheel Comment by chrystalyn May 25
  • @CANDICEMA said: OUR EXPERIENCE HAS JUST BEEN ENHANCED...BIG ISSUE, I keep getting the following message...Your experience has just been enhanced! Press 'Ok' to refresh! I do this and it just repeats over and over and over has been doing this for…
  • @Debbie Quire ( Sciurca ) said: What's going on ? I am getting error message saying my friends haven't used the app and we play every day. Are you receiving it when sending gifts or requests to your friends? If so, this has been reported …
    in Hit it rich Comment by chrystalyn May 25
  • @Djhllywd34 said: When I logged into my game it reset me back to level one with 10,000,000 coins I had over 3billion and was like level134 where did my game go and how do I get it back Please force close the app and restart your device. T…
    in Support Comment by chrystalyn May 25
  • @JAlbano5 said: With your new upgrade, I loss approx 800,000.00 coins on my iPad, I had less on my iPhone. How can I try to get them back. Thanks. Thanks for reporting, @JAlbano5. Please try to force close the app and restart the devic…
  • Appreciate your report and feedback, @Bobbi Wilson-Arakelian. To prevent this from happening, always check your bets when: * changing rooms * leveling up * before hitting the "SPIN" button You may refer here for more information on how do…
  • Appreciate the responses and doing some troubleshooting steps, Spinners. If you're still having loading problems, please fill out the form provided here.
  • Appreciate the feedback, @Dannyboy. We recently had an issue with players not getting the Coin packages they've purchased. If you did not buy at all, please disregard the email. Thanks for your continued support.
  • Appreciate the feedback, @mematney. The amount of Coins is randomly given on the Bonus Wheel. Please continue playing as you may receive higher next time. For additional feedback and ideal features that you would like to share, please fill out this …
  • Hi @azbigbird! The event "Ticket Tumbler" has already ended; nonetheless, you may get in touch with our Support team to check your account further.
  • Thanks for reporting and purchasing Coin packages, Spinners. Please force close the app (iOS | Android) to receive the Coins. If the issue persists, you can contact our Billing team at 1-800-762-2530 or create an email and provide a screenshot of th…
  • @beej23 said: I had to go on messenger to try and contact someone....help! @beej23 said: I bought coins and never received them! It's been over 4 hours.....tired of waiting! Thanks for purchasing Coins, @beej23. Please force clo…
  • Apologies for the inconvenience, @ICEMAN0023. If you've already contacted our team, it would be best to wait for their response as they are thoroughly researching the issues before reporting back to players. You may also contact them at 1-800-762-25…
    in Support Comment by chrystalyn May 23
  • Congratulations for winning the Daily Race, @jesscan! To have your account checked, please contact our Support team with the following details: * ZID * Date of the race * Amount of rewards/prize
    in Daily race Comment by chrystalyn May 23
  • Thanks for reporting, @jeffjerri. For further assistance, please contact our Support team and provide the following details: 1. Date of the notification reward 2. What happened when you tried to collect? 3. Any error message (screenshot) * W…
  • Appreciate the feedback, @jeffjerri. The amount of Coins is randomly given in the Bonus Wheel. Please continue playing as you may receive higher next time. Nonetheless, this will be forwarded to the team. For additional feedback, you may also fill o…
    in bonus spins Comment by chrystalyn May 19
  • @Charlotte said: Didn't give me my Bonus Spins in Hit It Rich. Game has been sluggish all day. Hardly get the bonus anymore so I'm a little upset that it didn't give me my free spins. Appreciate the report. For further assistance, please…
  • @pfredbh21 said: I must have won over 5 billion coins and was not credited for a **** one in the daily wins! Thanks for reporting. If you're referring to the Daily Race, please contact our Support team for further assistance and provide t…
  • Thanks for reporting, @Champ24. Are you still encountering this problem? If so, please try the suggested steps here and let us know how it went.
  • @craig_a123 said: I it a 600 million jackpot and it did not register on my coin tally Congratulations for winning the Jackpot, @craig_a123! For further assistance, please contact our Support team and include the following information: …
  • Appreciate the report, @BeckyC9599. Please try performing these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can contact our Support team for further assistance.
  • Appreciate the suggestion, @Maarten Bijwaard. This will be forwarded to the team. For additional suggestions and ideal features that you would like to share, please fill out this form.
    in Charms Comment by chrystalyn May 19
  • Appreciate the feedback, @Muffin and @beauella. This will be shared with the team. If you have additional feedback or suggestions, feel free to fill out this form.
  • Appreciate the reports and suggestion, @dekahorn02 and @Allen_Long. To check your accounts further, please contact our Support team and include these details: * Date * Bet amount * Room where you played * Total coins lost * Last activity pr…
  • @Blue42 said: How can i watch videos The "Watch to Earn" feature randomly appears in the game. When you're playing on mobile devices, simply click the "Buy Coins" tab. Then, refer to the video clip below the packages for Free Coins (check…
  • @1flashgirl said: Please return the 2 billion you took from NY account on Quick Hit thank you @1flashgirl said: Dear sirs you took 2 billion from my account please put it vack To check your account further, please get in touch w…
  • Appreciate the feedback, @Pavel. Please check your Inbox, I've sent a private message to you.