Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

250 Likes100 AgreesSixth Anniversary2500 Comments25 LOLsFifth Anniversary100 Likes25 Agrees1000 CommentsFourth Anniversary5 Answers5 LOLs25 Likes500 Comments5 AgreesFirst Answer5 LikesName DropperPhotogenicFirst Comment10 Comments100 CommentsFirst AnniversarySecond AnniversaryThird Anniversary

chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
Joined
Visits
2,403
Last Active
Roles
Super Moderator
Points
862
Badges
25
Posts
3,620

Comments

  • Appreciate the feedback, @icedrat. By game design, you can only earn VIP or Loyalty Lounge Points via: ➧ Purchasing Coins ➧ Leveling up Nonetheless, this will be shared with the team. Should you have other concerns/suggestions you wish to share…
    in VIP points Comment by chrystalyn 8:44AM
  • Apologies for the inconvenience, @gwieniechi and @ShawnRose. The team is hard at work fixing this display error, and rest assured that your progress will remain unaffected in the Weekly Race. Aside from our posts, you can check here for updates. …
  • Apologies for the inconvenience, @alexsamariah. To have your account checked further, please contact our Support team and provide your Zynga ID. For optimal performance, we recommend performing these workarounds when using the game's new version. Th…
  • Apologies for the inconvenience, @nicbil69 and @tramp. We recommend performing these workarounds prior to accessing your game. Otherwise, contact our Support team for further assistance, as well as fill out this form. Thanks for your patience and co…
    in NON LOADING Comment by chrystalyn 8:31AM
  • Congratulations on completing the Challenges from the Emerald Queen, @Teddy1! To have your account checked further, please contact our Support team and include the following details: * Zynga ID * What exactly happened before the issue? * Scre…
    in Mardi Gras Comment by chrystalyn March 6
  • Apologies for the inconvenience, @Portal707. Please try performing these troubleshooting steps to improve your gaming experience: * Web * Kindle * iOS * Android On the other hand, you may get in touch with our Support team and provide th…
  • @dmusso, as we're doing our best to provide authentic Casino experience, the machine has been removed to give way to the newly released ones. Please stay tuned for further game updates. Thanks for understanding.
  • Appreciate the report, @dennisk. Please contact our Support team for further assistance, and provide your Zynga ID. Thanks for your patience and understanding.
  • Appreciate the report and feedback, @lovereggie. The brand-new platform for Hit it Rich was released to enhance our users' gameplay experience. Although other players still have the Classic option, we hope you can enjoy the latest interface given th…
  • Appreciate the report, @Val. For further assistance, please contact our Support team and provide these details: * Zynga ID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any error message (scr…
  • @Tanner57, the amount of Coins is given randomly on the Bonus Wheel. Nonetheless, we will let the team know about your feedback. If you have other sentiments you wish to add, please fill out this form. Thank you for your continued support.
  • Appreciate the feedback, @Sdaale508. By game design, the daily gifting limit is based on your VIP level. Please visit here for more details. Nonetheless, this will be shared with the team. Should you have other concerns/suggestions you wish to share…
  • Appreciate the report and feedback, Spinners. The brand-new platform for Hit it Rich was released to enhance our users' gameplay experience. Although other players still have the Classic option, we hope you can enjoy the latest interface given that …
  • Apologies for the inconvenience, Spinners. Rest assured that this has been reported to the team. Please try these troubleshooting steps that may help in getting you back to the game: * Web * Kindle * iOS * Android For optimal performance…
  • @wendyfronk said: Chrystalyn, can you please answer my original question? 4 months later, I still don’t know how to use a real photo in my profile. Please help! To edit your profile picture, please try the following steps: * click …
  • Apologies for the inconvenience, @vickiesue. Spins are random, so the odds are pretty much the same as if you're playing in a real casino. We suggest playing regularly to increase your chances of getting extra coins. Should you have other concerns/…
    in Cards Comment by chrystalyn February 21
  • @RubyRed1952, we recommend performing these steps that may help in resolving the sound issues. Otherwise, contact our Support team for further assistance. Thanks for your patience.
  • Apologies for the inconvenience, @cajuncook72. The issue with the Profile pictures is being looked into by the team. Rest assured that your account is secured in our records. Aside from our posts, you can check here for updates. Thanks for your p…
  • @Waynooo69 said: My profile picture keeps changing to an avatar but all other LL games are fine!! Even changed FB profile pic but typical HIT IT RICH has to be totally awkward grrrr 🤬🤬🤬 Apologies for the inconvenience, @Waynooo69. Rest as…
  • @notonmy said: i did not get my coins please fix!!!!!! Can you please verify the Coins that you're referring to? Is it from purchasing Coin packages, game winnings or Bonus Coins from our Facebook page? Furthermore, please feel free to vi…
  • @Mystermathers said: That option was already preselected when I checked today. Miraculously, when I went to load the game this evening, it just loaded. I didn't do anything or change any settings, just loaded it up and it ran fine, must of been s…
  • Appreciate the report, @Mystermathers. After updating the browser, make sure that hardware acceleration is enabled to ensure the smooth performance of the new version. We recommend performing the suggested workarounds to help you load the game: …
  • Appreciate the report and doing the suggested workarounds, @nancycharley. This has been reported to the team. Please inform your daughter and husband to contact Support, as well as fill this out for further assistance. If you have other feedback …
    in Friends Comment by chrystalyn February 7
  • Apologies for the inconvenience, Spinners. Rest assured that this has been reported to the team. We recommend performing these workarounds that may help in loading the game. Should you need further assistance, you may also contact Support as well…
  • Appreciate your sentiments, ‎@blkiggy. Our brand-new platform has been made to improve your gameplay experience, particularly as we offer to players our latest events/features/machines here instead. We hope you can enjoy the latest interface since e…
  • Thanks for reporting, @Ranger47. Rest assured that rewards are being granted within 24 hours at the end of the Weekly Race. If you've already contacted Support, there may be delays in their replies depending on the ticket volume that they have. We a…
  • Apologies for the inconvenience, @joecato. Rest assured that this has been reported to the team and they're looking into it. Should you need further assistance, contact Support and provide your Zynga ID. Thanks for your patience and understanding.
  • Apologies for the inconvenience, @3256535sS. To help you load the game's new version, we recommend performing these workarounds. You can also try any of the troubleshooting steps provided in the links below: * Web * Kindle * iOS * Android …
  • Appreciate the feedback, @heidimoney. A brand new platform was created to play Hit it Rich, and all of our new events, features and games will be on it. Some players still have the Classic option, but eventually, everyone will be on the new interfac…
  • Congratulations on winning the Royal Rush, @hymanb! For further assistance, please reach out to our Support team and include the following details: * Zynga ID * Date and room where you played * Rank/Reward Thanks for your patience.