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chrystalyn · Super Moderator · Moderator

About

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chrystalyn
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Super Moderator
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Comments

  • Appreciate the reports, @Kobe and @ksomers. When you're already at high levels, it takes a lot of spins to progress in the game. Please contact our Support team to check your account further and include these details: * specific Charms that are…
  • @Wonkie1, the Watch to Earn videos appear randomly in the game, so continue playing and you may get it on your next spins. Good luck!
  • Hello, @Wonkie1! Please try these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can contact our Support team and provide the following information: * Are all rooms affected? * Does it happen in Bo…
  • Hi @manie! To help you load the game, please try performing these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can fill out this form.
  • @Ardi said: @chrystalyn i tried everything but nothing happens it just stay the same Appreciate the response, @Ardi. If the issue persists, please reach out to our Support team for further assistance.
  • This has been reported to the team, @Philip_Mohacsi_7720_. For further assistance, please get in touch with Support.
  • Thanks for reporting, @parachuteadams. Please reach out to our Support team for further assistance.
  • Hi @PostalB, @gwieniechi and @pitterpat. The event "Ticket Tumbler" has already ended; nonetheless, you may contact our Support team to check your accounts further.
  • Appreciate the report, @reneez. Please reach out to our Support team for further assistance and include these details: * Charms that froze * How many Charms were lost * Any error (screenshot) You may also try performing these steps to imp…
  • Appreciate the report, @unie1225. Please contact our Support team to check your account further and provide the following details: * Date * Bet amount * Room where you played * Total coins lost * Last activity prior to the sudden max bet …
  • @sydnee2003 said: could you please fix the game so I can get my coins when I win the omly time I I get them is bonus and free spins I get them every once in the game I have reported this several time could you please do something so i get my coin…
  • @tommymack said: Free coins @tommymack said: Free video coin is not working. @tommymack said: Hit it rich free video coins @Phyllis said: Hit it Rich Free Coin video's not working Thanks for reporting, @tommy…
  • @davek1632 said: My wife gets videos for fee coins and I don't. WTF Appreciate the report, @davek1632. The feature "Watch to Earn" is being offered randomly by the server. Please continue playing and you may receive it on your next spin…
  • @Gailj said: Why have the minimum amounts in zone changed? Hello, @Gailj! Yes, the minimum bet stake is higher, but on the brighter side, wins, bonuses and Jackpots are also larger. Best of luck!
  • Thanks for reporting, @Nriley65. To check your account further, please contact our Support team and provide these details: * ZID * Room where you played * Bet amount * Date/time it happened * Type of bonus round * Coin balance after the is…
  • Appreciate the report, @pops69777. To have your account checked, please contact our Support team and include these details: * Date * Bet amount * Room where you played * Total coins lost * Last activity prior to the sudden max bet For a…
  • Congratulations for winning the Daily Race, @Tuinboontje! For further assistance, please reach out to our Support team with the following information: * ZID * Date of the race * Amount of rewards/prize
  • Appreciate the reports, Spinner. To have your accounts checked, please get in touch with our Support team and include these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any er…
  • @Salem said: On 2/15/18 I paid $45.00 dollars for coins and did not receive them but the money was taken out of my account. How do I get my $45.00 dollars or 275,625.000 back. Thanks for purchasing Coins, @Salem. Please get in touch with …
  • @johnson7, please contact our Support team to have your account checked further, and make sure to include these details: * ZID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did you encounter any game crashing?
  • @Shelby2u said: I am having problems logging into my facebook with hit it rich on windows 10 that I downloaded from the store. Keeps telling me login has reported failed. It never prompts me for my facebook login info? Appreciate the repo…
  • said: Where have all my trophies and points goNE ,,,,,?????? On hit it Rich Thanks for reporting, @raider1kilo. Did you encounter any error messages before the Trophies and Coins disappeared? For further assistance, please reach out…
  • @chevy1234 said: I am not receiving coins , not adding on to my acct,when I hit on game. To have your account checked, please get in touch with our Support team and provide these details: * ZID * Room/Bet * Date/Time * Last activi…
  • said: First time I have ever gotten to over 200,000,000 coins. Was up to 460,000,000. Dropped my iPad, when I picked up touched the spin button, the bet had automatically gone to 380,000,000 and I was left with 80,000,000 coins. Why do you chan…
  • @sharon60 said: The daily race shows I was the last winner and received 3,366,800,000 coins. I did not get that amount. Not sure why it is showing that many. If I was supposed to get that many can I have them please? Congratulations for w…
  • Thanks for reporting, @Ardi. Have you tried any troubleshooting steps after encountering this problem? If not yet, please check these links: * Kindle * iOS * Android Let us know how it went.
  • Hi @geo1488! To earn free Coins, you can collect: * 2 Hour Bonus Coins * level-up Coins * Bonus Coins from the Facebook page * Gift Coins from friends You may also check How can I get more coins? for other ways to get Coins. Happy spinni…
  • Appreciate the report and contacting our Support team, @Brabant24. If you've already reached out to them, it would be best to wait for their response as they are thoroughly researching the issues before reporting back to players. Also, make sure to …
  • Appreciate the feedback, @Terrid. There are times when we hit consecutive good and bad streaks. You may want to try betting a smaller amount first and see how it goes in a specific room. Best of luck!
  • Congratulations for winning, @Quantum828! If you're referring to the Daily Race reward, please contact our Support team and provide these details: * ZID * Date of the race * Amount of rewards/prize