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chrystalyn · Super Moderator · Moderator

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chrystalyn
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Super Moderator
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Comments

  • Appreciate your report, sjhuhta. After playing the Bonus game, did you encounter any crashing or freezing? If so, the winnings are added to your account even when you encounter errors. For further assistance, please get in touch with our Support tea…
  • @Loribrown62 said: I just purchased coins also yesterday and today and I did not get my coins what do I do @Loribrown62 said: I want my money back total of thats 79.89 total.i purchrd coins and did not get them Thanks for purcha…
  • @swalsh said: As I cannot delete this. They FINALLY CREDITED MY ACCT. THANK YOU! Glad to know that your concern has been resolved.
  • @LittlejE1972, are you playing the game on the web platform or on a mobile device? Please try to refresh your game. If it's still the same, you may reach out to our Support team for further assistance.
  • Congratulations for winning the Daily Race, @Tori_Dukes_6942! To have your account checked, please get in touch with our Support team and provide these details: * ZID * Date of the race * Amount of reward/prize
  • @caravan24 said: There has been too many network issues lately and not giving accurate information. Have you tried any troubleshooting steps? If not yet, please refer to these links: * Web * Kindle * iOS * Android Let me know …
  • @caravan24 said: I have hit several big wins in the last couple of hours and never received credits or changed my ranking. Can you please verify the ranking that you're referring to? Is it the Daily Race? For the game winnings, please con…
  • @SKay said: I am unable to play because when I sign on, I get about 3 spins then it hesitates for about 45 seconds before I can continue (on all games). Very frustrating. Have you tried any troubleshooting steps after encountering this p…
  • @TheRod, please contact our Support team for further assistance and make sure to include the following details: * ZID * Room where you played * Bet amount * Date/time it happened * Type of bonus round * Coin balance after the issue
    in reicv Comment by chrystalyn September 16
  • @Corry, please try these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can contact our Support team and provide these details: * ZID * Room/Bet amount * Coin balance before and after the issue *…
  • @lyndameer, please get in touch with our Support team and provide these details: * ZID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did you encounter any game crashing? * Screenshot or any error message
  • Hello, @montreal! For further assistance, please contact our Support team and include the following information: * Date * Bet amount * Room where you played * Total coins lost * Last activity prior to the sudden max bet Also, to prevent…
  • Appreciate your report, @jang. For further assistance, please contact our Support team and include these details: * ZID * Room where you played * Bet amount * Date/time it happened * Type of bonus round * Coin balance after the issue Y…
  • @sandy6970, have you tried any troubleshooting steps after encountering this problem? If not yet, please refer to these links: * Web * Kindle * iOS * Android Let me know how it went.
  • Thanks for purchasing coin packages, @wgreene. To check your account further, please get in touch with our Billing team. You can reach them through our hotline at 1-800-762-2530 or send a ticket.
  • Appreciate your report, @walleyeguy. To check her account, please inform her to contact our Support team and provide these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any err…
  • Appreciate your feedback, @kingsqueen. To check your account further, please reach out to our Support team and provide these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any e…
  • Appreciate your feedback, @tjp. This will be shared with the team. For other feedback that you would like to add, feel free to fill out this form.
  • @PattyD125 said: I lost over 400,000 points the same way. I did not use auto spin. Sent them an email. Waiting for a response. They need to restore those points. Appreciate your report. If you've already contacted our Support team, it wou…
  • Appreciate your report, @dianesig. To have your account checked, please get in touch with our Support team and provide these details: * ZID * Room/Bet amount * Date/Time
  • Appreciate your report, @Naomi Dennison. If you've already contacted our Support team, it would be best to wait for their response as they are thoroughly researching the issues before reporting back to players. Thanks for your patience and understan…
  • Glad to know that you're enjoying the game, @Ribbs62. Please stay tuned for game updates or check here.
  • @BIG_TIME41 said: FIRST OF ALL I WANT TO KNOW IS THERE DISCRIMINATION GOING ON WITH THE JACKPOTS... EVERY TIME I PLAY AND I PLAY ALL DAY LONG... I SEE A WHITE PERSON WINNING THE JACKPOT ALL THE TIME NEVER SEEN A BLACK MAN OR WOMEN WIN!!!!!!!!!!!!…
  • @Hersheychoco said: How do gamers know the daily race jackpot will be very high that day. All week it has been low today's it's high and all of us low roller don't stand a chance against these high roller with lots of coins and tomorrow it will …
  • Appreciate your report, @N8ivechick. To check your account further, please refer to this article on how to contact our Support team. Are you using a mobile device or a desktop when contacting them?
  • @Corry, please try these troubleshooting steps: * Web * Kindle * iOS * Android If it's still the same, you can contact our Support team for further assistance and provide these details: * ZID * Coins lost * Room/Bet amount * Coin…
  • Appreciate your report, @karenstephens62. Have you tried any troubleshooting steps? If not yet, please refer to these links: * Web * Kindle * iOS * Android If the issue persists, you can contact our Support team for further assistance.
  • Appreciate your report, @Gailj. For further assistance, please contact our Support team and include these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any error message (Scree…
  • @Corry, to have your account checked, please get in touch with our Support team and provide these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any error message (Screenshot) …
  • Congratulations for hitting Big Wins, @azuren! To have your account checked, please get in touch with our Support team and provide these details: * ZID * Date * Bet amount * Was there any amount on the payout pop-up? * Exact coin balance af…