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chrystalyn · Super Moderator · Moderator

About

Username
chrystalyn
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Super Moderator
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21

Comments

  • Appreciate your report, @debisom. The issue with Charms not activating (Hot Streak) is being worked on by the team. For further assistance, please get in touch with Support.
  • @Lynn63, the issue with Hot Streak Charm is being looked into by the team. For further assistance, please reach out to Support. Thanks for your patience and understanding.
  • Thanks for reporting, @passion1502. For further assistance, please contact our Support team and provide these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * Any error message (S…
  • @Buckley123, please try performing these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can fill out this form. Thanks for your patience and understanding.
  • Thanks for reporting, @Littlemissy1. To have your account checked further, please contact our Support team and provide these details: 1. Screenshot of the entire email [Web, iOS, or Android] 2. What happened when you tried collecting? On the ot…
  • Congratulations for winning the Daily Race, @Lorashaw1! For further assistance, please contact our Support team and provide these details: * ZID * Date/time it happened * Exact/estimated Coins lost * Exact Coin balance after losing Coins * …
  • Hello, @Elli! To help you get the language back to English, please do the suggested steps below: * Go to the Main Game Page * Click on the Earth Globe Icon * Select your native or favorite Language If the issue persists, you may check the…
  • Hi @Elissa! Please try performing the troubleshooting links below to improve your gaming experience: * Web * Kindle * iOS * Android If the issue persists, you can contact our Support team by following the steps here.
  • @other, please try performing these troubleshooting steps: * Web * Kindle * iOS * Android If the issue persists, you can reach out to our Support team and include these details for further assistance: * specific Charms that are not …
  • Appreciate the report and congratulations for winning a Charm, @Laneiac. This is being worked on by the team. For further assistance, please get in touch with Support. Thanks for your patience and understanding.
  • Are you still encountering this problem, @crescent121? If so, please try performing these troubleshooting steps and let us know how it went: * Web * Kindle * iOS * Android
  • Thanks for reporting and doing some troubleshooting steps, @IMD1. For further assistance, please contact our Support team and provide the following information: * Charms that froze * Any error (screenshot) * How many Charms were lost? You…
  • Appreciate the reports, Spinners. These Challenges have already ended; however, you may check our recent posts or reach out to Support for further assistance.
  • @leprachan said: Why, in the daily race anytime I win any amount in the game I am playing it doesn't always show up? Today for example I am short by 36,000,000. that I won earlier this morning? Why does your daily race not always show your winni…
    in Daily Race Comment by chrystalyn July 7
  • @Momof4kids said: Still wondering when I will get my winni vs for the daily race the other day @Momof4kids said: My winnings for the daily race on July 1st @Momof4kids said: I'm owed 28 million @Momof4kids said: How …
    in Daily Race Comment by chrystalyn July 7
  • @DebbyBgamer said: I can't receive the bonus coins in the community (facebook) have tried several times. If you're using a mobile device to get Coins, you may refer to these workarounds. For the web platform, please try to collect it agai…
    in Free coins Comment by chrystalyn July 7
  • @nancycharley said: Eight times I went to watch videos for free coins. All of them said bad request, something to do with the size and cookies. What is that all about? Thanks for reporting, @nancycharley. Please try clearing your Flash Co…
    in Free coins Comment by chrystalyn July 7
  • Appreciate the report, @beardeddone. This was forwarded to the team. Please refresh your browser or force close the app and restart the device: * iOS * Android If the issue persists, you can contact our Support team for further assistance.
  • Appreciate the report and feedback, @Reagan. The Charm Meter is affected by bet amount and frequency of spins, and the difficulty to get one will increase everytime you earn from it. For further assistance, please get in touch with our Support team.…
  • @Heidi S Regner said: Oops I guess this is the right place. Thank you Zynga n HIR I love u. To all in support n CS ur the greatest Thanks for your continued support, @Heidi S Regner. Happy spinning!
  • Thanks for reporting and doing some troubleshooting steps, @marmalade46. Please try performing the workarounds below to improve your gaming experience: * Web * Kindle * iOS * Android If the issue persists, you can fill out this form. For…
  • Appreciate the reports, @marlajune and @wwall1222. For further assistance, please contact our Support team and provide the device that you're using when playing the game.
  • @DarleneE said: Liked wheel bonus better still waiting on answer to why I had 1 billion coins disappear on 2 occasions. Is there life out there? Thanks for your feedback, @DarleneE. If you've already contacted our Support team, it would b…
  • Thanks for purchasing Coin packages, @Ash4tigers. During peak hours, the granting of game currency may take up to 2 hours. To check your account further, please contact our Billing team at 1-800-762-2530 or send an email.
  • Congratulations for winning the Daily Race, @jang! When the timer runs out, the winner receives a pop-up message with the prize amount and the reward will be added an hour later. For further assistance, please contact our Support team and provide th…
    in Daily Race Comment by chrystalyn June 23
  • Thanks for reporting and doing some troubleshooting steps, @BreezeV. If you've already reached the Daily Free Spin limit, sending of Gift Spins to your friends will not be available. The limitations will depend on the player's VIP level, please refe…
  • Thanks for reporting, @shan39232. Please try performing these troubleshooting steps to improve your gaming experience: * Web * Kindle * iOS * Android For further assistance, you may also get in touch with our Support team and provide the…
  • Appreciate the report, @leprachan. To have your account checked further, please get in touch with our Support team and provide the following details: * ZID * Room/Bet * Date/Time * Last activity made * Are you online/offline? * Did you enc…
  • Congratulations for winning the Daily Race, @Gloria Bullock! For further assistance, please reach out to our Support team and include these details: * ZID * Date of the race * Amount of reward/prize
  • Congratulations for getting Big Wins in the Elvira room, @Debbiermo! To check your account further, please contact our Support team and provide the following information: * ZID * Room/Bet amount * Date/Time * Screenshot of the payout * Exac…