Appreciate the report, @Normank. Performing the troubleshooting steps provided on the links below helps you get the Golden Spade room back.
Otherwise, contact our Support team for further assistance. Thanks.
Congratulations for collecting the Tokens, @HIR! To have your account checked further, please contact our Support team and include these details:
* Zynga ID
* Last activity made
* Are you online/offline?
* Did you en…
Appreciate the reports, Spinners. The issue about not getting rewards after watching videos is being looked into by the team. For further assistance, please contact Support.
Where do you even see an option for watching vid…
Hello, @Zanadu! Can you please verify the exact problem that you're encountering while playing Hit it Rich? If your Coins disappeared as you spin the reels, please contact our Support team and provide these details for further assistance:
While competitors in the Daily Race are also composed of random players, we appreciate any feedback you can give on this feature, @Julie939 and @Momof4kids. Please fill out this form so that we can share them with the rest of our team. Thank you.
Appreciate the reports, @mishi1804, @PattyMac2812, and @tinarich1. The issue with missing rewards in "Alice in Wonderland" bonus rounds' has been forwarded to the team. For further assistance, please contact Support and provide the following detail…
Appreciate your reports and feedback, Spinners. We recently had an issue with our payouts in Hit It Rich, causing incorrect Jackpot rewards. You may notice a change in your coin balance as we correct it.
On the other hand, if you've already conta…
Appreciate your report, @BobFool. Please perform these troubleshooting steps and check the game if "Golden Spade" appears:
If it's still the same, you may contact our Support team so they can check your acc…
We understand where you're coming from, @sweetteresa, @Jewel, and @BobFool. No worries, the team is in the process of improving the Charms feature. You may visit here for more details. Please utilize this form for additional sentiments that you woul…
@ednalouise_53, to help you load the game, please perform the troubleshooting steps here. If the issue persists, you can also fill out this form and check the recommended system requirements to have it running at an optimal pace.
Chrystalyn you state I will know more details by reading this article.all I say is What article! Are you talking about.
Apologies for the incorrect link that was provided. Please check What happened to my Charms? for further u…
What happen to my coins? Had over 100k now I only have less than 10k, and that was from collecting my bonus. Now I can't even play with so little. Please fix this. Thanks
Appreciate the report, @Mary968. To have your accou…
Why am I having to redo my challenge when I completed all three? I was taking back to 2 of 3 instead. GRRRR
Apologies for the inconvenience, @pfaller. These Challenges have already ended; nonetheless, please get in touch wi…
Thanks for reporting, @Marc and @dimebox. When the game encounters an error, winnings are still added into your account. For further assistance, please contact our Support team and provide these details:
* Zynga ID
Thanks for reporting and doing some workarounds, Spinners. Make sure that you let the game launch for 3-5 minutes without any other apps/tabs open. If you are on the web platform, we recommend using Firefox or Chrome as your browser.
If it's stil…
Appreciate the report, @astoria. The issue with Profile Pictures should now be fixed. Refreshing your browser or force closing the app helps you get the update:
* How do I force close the game on iOS?
* How do I force close the game on Android…
Thanks for your interest in purchasing Coins, @debcotty. To prevent credit card or payments fraud, we have implemented screening systems which can lock users based on a number of criteria. For more details, please visit the Most Common Purchasing Qu…
Congratulations for winning the Royal Rush, @hdraganac! For further assistance, please reach out to our Support team and include the following details:
* Zynga ID
* Room where you played
Thanks for reporting and doing some workarounds, Spinners. If you're still having problems loading the game, please try performing these troubleshooting steps:
You can also fill out this form if the issue p…
@lbacon, the team is in the process of improving the Charms feature. Please visit here for more details. If you also want to share additional feedback with the game, please utilize this form. Stay tuned for further updates!
I have been playing for almost 8months and I have never recieved more than 1 million coins. Why?
I have been playing Hit it Rich for years and now, I can't get wins to stay even. I too noticed the wheel …
Appreciate your feedback, @jang. The team is in the process of improving the Charms feature. Know more details by reading this article. You can also fill out this form for other sentiments you wish to share with us. Stay tuned for further updates. T…
Apologies for the inconvenience, @dartngeo. To have your account checked further, please contact our Support team and provide the following information:
* Zynga ID
* Room/Bet amount
* Screenshot of the payout
* Exact Coin balanc…