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Do you people ever answer anyone when they report a problem ?

babygirl2287babygirl2287 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star

Do you ever respond to people when they report problems with the games & repeatedly get ripped off? Obviously not

Answers

  • babygirl2287babygirl2287 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star

    Ripped off again everytime enhancing game pops up say retry bang! All ur coins disappear. Lost 72mil last nite & 35 2nites ago. Too bad cos this was always my favorite casino

  • nikkit0606nikkit0606 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star
    No I don’t think they do and I feel ya so tired of losing coins and not getting my coins when I win. I’ve lost over 2 million
  • chrystalynchrystalyn Super Moderator Posts: 3,478Super Moderator Moderator

    Appreciate the feedback and reports @babygirl2287 and @nikkit0606. If you've already contacted our Support team, it would be best to wait for their responses as they are thoroughly researching the issues before reporting back to players.

    Thanks for your patience and understanding.

  • nikkit0606nikkit0606 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star
    The two hour bonus is now taking away my coins when I do my first spin after collecting my coins
  • BigmareBigmare Posts: 3Registered User, Facebook Connect User Not a Title, but a Star
  • jangjang Posts: 95Registered User, Facebook Connect User Chocolatier

    They say wait for a response from Support! The only problem is you will wait wait wait. Don’t ever expect them to answer, the Company has no Customer Service, all they want to do is RIP people off.

  • Momof4kidsMomof4kids Posts: 39Registered User, Facebook Connect User Learning the Ropes

    I finally won the jackpot for 12 billion dollars on totem pole Friday night! I was on level 150, yesterday morning I went to play the game and it kicked me back to level 1 and all my coins gone! GONE! Like it never happened! I contacted support and gave them all my I'd numbers and have not heard back! I can't believe this is happening! I WAS NOT connected to facebook and they told me this was the reason! I have never been connected to facebook for years and have a few different accounts on different devices and in several years of playing this has never happened! I can't believe I have to fight this company to get my coins! Coins I also paid good money to play! What in the world is happening to this company? I should be enjoying my winnings instead of going insane with emails! I just can't believe this is happening, there has to be a better way to get timely responses! If I didn't have my zynga I'd numbers I would not have been able to prove they took my money! Please all players have a record of your I'd numbers, and even that may not be enough to get my coins back!

  • Momof4kidsMomof4kids Posts: 39Registered User, Facebook Connect User Learning the Ropes

    Sorry I meant ID numbers

  • crobb17crobb17 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star
    > @Momof4kids said:
    > I finally won the jackpot for 12 billion dollars on totem pole Friday night! I was on level 150, yesterday morning I went to play the game and it kicked me back to level 1 and all my coins gone! GONE! Like it never happened! I contacted support and gave them all my I'd numbers and have not heard back! I can't believe this is happening! I WAS NOT connected to facebook and they told me this was the reason! I have never been connected to facebook for years and have a few different accounts on different devices and in several years of playing this has never happened! I can't believe I have to fight this company to get my coins! Coins I also paid good money to play! What in the world is happening to this company? I should be enjoying my winnings instead of going insane with emails! I just can't believe this is happening, there has to be a better way to get timely responses! If I didn't have my zynga I'd numbers I would not have been able to prove they took my money! Please all players have a record of your I'd numbers, and even that may not be enough to get my coins back!

    I've spent thousands and give me ****
  • crobb17crobb17 Posts: 4Registered User, Facebook Connect User Not a Title, but a Star
  • jangjang Posts: 95Registered User, Facebook Connect User Chocolatier

    Zynga do not give a stuff about their players

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