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took My coins

1960zynga1960zynga Posts: 1Registered User, Facebook Connect User Not a Title, but a Star

I was betting 2,500,000 and left game on and went to get dressed. Came back, hit play, and bet had changed to 800,000,000 without me knowing. Took all my money. How can I get them to give it back? All the support suggestions they give you aren’t working.

Answers

  • ArcanaArcana Posts: 109Super Moderator Moderator

    Appreciate your report, @1960zynga. Please reach out to our Support Team with the following information to have your account checked:

    Zynga ID
    ➧ Date
    ➧ Bet amount
    ➧ Room where you played
    ➧ Total Coins lost
    ➧ Last activity prior to the sudden max bet

    In the meantime, feel free to browse through our article on the Max Bet feature for more details. We also suggest keeping an eye out when changing rooms, leveling up, and before hitting the "SPIN" button to ensure that your Credit balance is being maintained. Thank you.

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