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Why didn’t I receive purchased currency on my mobile device?

ArcanaArcana Posts: 265Super Moderator Moderator

If you purchased and didn't receive your credits, please note that it may take up to 2 hours to arrive in your game.

However, we highly recommend you to first check if you received credits by refreshing your game!

iOS Device:
1. Press your Home button twice.
2. All your open apps will be displayed. You can swipe to see each of them.
3. Swipe the app you wish to close upward. That's it.
4. Now reopen the application and check if you received your credits.

Android Device:
NOTE: Instructions may vary depending on what Android you have.
1. Go to "Settings".
2. Select "Applications".
3. Tap on "Manage Application.
4. Choose the appropriate app to "Force-Stop".
5. Go back into game app.

This discussion has been closed.