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Troubleshooting steps for Kindle Fire

ArcanaArcana Posts: 109Super Moderator Moderator

Depending on which Mobile Device you are using, many issues (i.e. Loading, crashing, Missing Features, Sync-ing of Game) can be resolved in the following ways:

Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

Restart your device

Make sure you have the latest version of your app installed from the Amazon App Store.

Force close unnecessary background apps.

Restart your app by force-closing it:

Steps to force-close:
1. From the Home Screen go to "Settings" > "More" > "Applications".
2. Filter by "Running Applications".
3. Select the app and tap "Force-Stop".
4. Return to the Home screen and re-start the game app.

If the issue persists, uninstall/re-install the app (*).

(*) Important:
This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
We do not recommend uninstalling the app if you are playing the following games:
* FarmVille 2: Country Escape
* Mountain Goat Mountain
* Crazy Cake Swap
* Crazy Kitchen
* Yummy Gummy

Steps to uninstall / re-install:
1. From the Home screen, tap "Apps".
2. Tap and hold the app you want to remove.
3. Tap "Remove from device". Some apps may ask for confirmation.
4. Re-download the app from the Amazon Appstore.
5. Open the app
6. Re-connect to Facebook or log in with your email address

Note:
You won't be charged again for previously purchased apps if you are using the same Amazon Account.

If you need additional support for your game on Kindle Fire, please follow this link.

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