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How do I contact Customer Support?

ArcanaArcana Posts: 165Super Moderator Moderator

In our efforts towards improving the quality of service, we have made the support portal accessible right from the game!

To contact through the Web Version:

Click on the "Gear" Icon" located lower left side the game board canvas to access your Options Menu.

Click the “Help & Customer Support” Tab.

After you click the “Help & Customer Support” Button, you will be directed to the Wizard of Oz Slots Support Page.

Click the Contact Support button to open and submit a ticket incident.

To contact through the Mobile Version (iOS):

Follow the 1st and 2nd step above. After you click the “Help & Customer Support” Button, you can choose any FAQ category (i.e. Hot Topics) and see if there is any article published for your concern.

If you are unable to find the appropriate article, select any.

You should see a Contact Us link at the top-right corner of your mobile screen. Click it.

You have now opened a New Conversation with CS.

To contact through the Mobile Version (Android):

Follow the 1st and 2nd step above. After you click the “Help & Customer Support” Button, you can choose any FAQ category (i.e. Hot Topics) and see if there is any article published for your concern.

If you are unable to find the appropriate article, select any.

You should see a New Message icon at the top-right corner of your mobile screen. Click it.

You have now opened a New Conversation with CS.

This discussion has been closed.