Elvira - Mistress of the dark

myrmale

Hi - I am currently playing this game betting 91,200 per spin. I just won 952,000 and got to choose a coffin. I got the 5 x multiplier. Instead of receiving 4,760,000 it only gave me just over 2 million. What happened to the rest? Looks like you have a problem. Please check and add the missing coins to my account. Thanks in advance.

chrystalyn

Appreciate your report, @myrmale. To check your account further, please reach out to our Support team and include these details:

• ZID
• Room/Bet amount
• Date/Time
• Screenshot of the payout
• Exact Coin balance after it happened

Debidoo

I lost over a million in my bonus spin with 4 moons

myrmale

I gave my report. Forward it on for resolution please.

chrystalyn

@Debidoo said:
I lost over a million in my bonus spin with 4 moons

@myrmale said:
I gave my report. Forward it on for resolution please.

If you've already contacted our Support team, it would be best to wait for their response as they are thoroughly researching the issues before reporting back to players. Your patience and understanding is appreciated.

myrmale

NOBODY has EVER responded to my enquiry. VERY poor customer service. Maybe NOW someone might do something about it. Thank you.