How do I contact Customer Support?

chrystalynchrystalyn Super ModeratorPosts: 2,893Super Moderator Moderator

Hello Spinners,

Please follow the steps below on how to contact Customer Support:

WEB

1.Click on the "HELP" link at the lower right corner of the screen.

2.Click the "Support" button.

3.Your page will be directed to the HIT IT RICH Support Page where you can find helpful links to your issue.

4.Click "Contact Support" to open and submit a ticket incident.

MOBILE

1.Click the "Gear" icon

2.Click "Support" then y ou will be directed to a list of category where you can choose any FAQ (i.e. Hot Topics) and see if there is any article published for your concern.

3.If you are unable to find the appropriate article, select any. You should see a "Contact Us" icon at the top-right corner of your mobile screen. Click it.

ANDROID

The "Clip" icon allows you to attach a screenshot and next to it is the "Submit" button.

IOS

The "Camera" icon allows you to attach a screenshot and the "Send" button to submit.

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