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Issues with Flash on Mozilla? Find out how to unblock Flash Player on Mozilla Firefox

chrystalynchrystalyn Super ModeratorPosts: 3,533Super Moderator Moderator
edited July 2015 in Guides
Hello Zynga Players!

We heard that Mozilla Firefox web browser now blocks Flash by default. You maybe getting the message below when using your Mozilla FireFox web browser:
img1436881692603-FF1.jpg

Adobe has released a fix to their Flash Player to correct this issue. You can download the updated Adobe Flash Player here.

There are several things that you can do to use Mozilla Firefox again to play any of our Flash based games (FarmVille, FarmVille 2, Hit It Rich, etc):
  • Update your Adobe Flash Player - you can simply click on "Check for updates..." to update your Adobe Flash Player or you can also open your Mozilla Firefox browser and check your Plugin Status and update it here.
    img1436882016885-ff2.jpg
  • Click on "Activate Adobe Flash" - You can set to temporarily activate Adobe Flash or Activate and Remember your option.
    img1436882644758-ff3.jpg

    img1436882890517-ff4.jpg
  • You can change your plugin settings so that Flash runs depending on your preference:
    1. Click the Firefox Menu button and open the Add-ons Manager tab by clicking on "Add-ons"
    2. Select "Plugins"
    3. Look for Shockwave Flash on your list. Just across, you should see a drop down menu where you have the option to select what setting you would prefer for your Flash Player. Depending on your preference you can set it to "Always Activate", "Ask to Activate" or "Never Activate".
img1436883719481-ff%20plug.png

Note*** If you opted to set your preference to "Ask to Activate", the next time you visit a website that requires Flash, you'll have to click on the Activate Adobe Flash prompt to allow the plugin to work.
img1436884187916-ff%20active.png

The missing content will load normally again, if not, please reload the page and try again.

As always, we'd like to thank you for your continued support!
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